Key Account Manager (Italian and Spanish)

• An open, collaborative, dynamic and diverse culture;

• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;

• A competitive financial package with equity, leave allowance and health insurance;

• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub

• Access to free mental health support platforms;

• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;

• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

We power people's progress.

At Preply, we're all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it's creating real impact.

We've just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we're only getting started. As a category-defining company, we're shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

At Preply, our B2B business is growing fast, and our Key Account Managers are at the center of that growth, with record renewal rates. We work with global companies to help their teams unlock the power of language learning, driving real impact for their employees and business goals.

As a Key Account Manager, you'll be the main point of contact for our largest and most strategic clients. You'll build strong relationships with HR and L&D leaders, understand their goals, and help them to create tailored learning solutions that deliver value. From day to day you'll serve as a trusted advisor, helping to engage learners, report on progress and prove ROI while expanding existing programs and identifying new opportunities.

You'll work closely with Sales, Marketing, Product, and Operations to ensure a smooth and engaging experience for our customers. If you're passionate about client relationships, thrive in a fast-paced environment, and are excited about shaping the future of corporate language training-this is the team for you.

• Serve as the point of contact for a portfolio of B2B clients from contract signature to renewal.

• Develop strong relationships with HR and/or L&D executives to understand organization goals' and align Preply's solutions.

• Monitor and analyze metrics, including onboarding progress, activation and utilisation rates, account health, CSAT /NPS scores, and ROI to drive engagement and identify expansion opportunities.

• Proactively provide insights and recommendations based on data analysis to continuously optimize client's learning programs.

• Conduct regular business reviews to track progress towards learning goals, address challenges, maintain success plans and reinforce values.

• Develop and implement retention strategies to increase engagement, reduce churn and negotiate contract renewals and expansions.

• Work cross functionally with Sales, CS Ops, Product, and Marketing teams, serving as the voice of the customer and ensuring seamless feedback loops.