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This job advert was originally written in Spanish.
Professional level German and English, both oral and written.
Experience in B2B customer service, account management, or sales.
Customer orientation and the ability to resolve inquiries and incidents.
Commercial initiative and ease in establishing relationships with new customers.
Good communication via telephone, email, and digital channels.
Organization, attention to detail, and the habit of working with a CRM.
Interest in the bridal sector, retail, and luxury brands.
An ethical and inclusive work environment that values and celebrates the diversity that makes us unique.
Benefits and special measures for pregnant women and families with children.
Company cafeteria with subsidized breakfasts and lunches.
Day off for your birthday.
Option to join our flexible compensation plan, which includes health insurance, transport card, childcare voucher, and training related to our activity.
Up to 60% discount on Pronovias dresses.
Company shuttle bus service from Barcelona and El Prat de Llobregat.
Private parking at our facilities.
We are currently looking for a German and English speaking Customer Service & Digital Sales Specialist to join our team at our headquarters in El Prat de Llobregat. Your mission will be to care for the relationship with our network of multi-brand stores and bridal boutiques, and contribute to expanding it.
The position combines service for current customers and the acquisition of new boutiques.
Service for current customers
Attend to a portfolio of stores and boutiques via telephone, WhatsApp, email, and other channels.
Provide support regarding orders, products, collections, availability, and delivery times.
Follow up on orders and keep customers informed.
Resolve incidents agilely, in coordination with other teams.
Detect needs and opportunities to build loyalty and develop accounts.
Acquisition of new boutiques
Manage B2B leads coming from the web, campaigns, trade fairs, and other channels.
Identify and contact stores that fit the brand's positioning.
Understand their business, assess their potential, and present the collections and value proposition.
Arrange commercial meetings, follow up on opportunities, and reactivate contacts.
Work with acquisition, conversion, and business development objectives.
Record activity and keep data for customers and potential customers updated in the CRM.
Pronovias is a global leader in bridal fashion, designing and manufacturing wedding dresses and related accessories. Headquartered in Barcelona, Spain, the company operates a network of retail stores and franchises worldwide, and is known for its high-end bridal collections and collaborations with renowned designers. With a strong presence in over 100 countries, Pronovias is one of the most recognized names in the bridal industry.
In Spain, Pronovias maintains its headquarters and key operations in Barcelona, with retail locations across the country. The company offers opportunities in sales, tailoring, and supply chain, and its international footprint makes it an attractive employer for professionals interested in the fashion and retail sectors. For international hires, Pronovias provides a chance to work in a dynamic, creative environment within a globally recognized brand, though Spanish language skills are often essential for customer-facing roles.
Headquartered in Barcelona and founded in 1922, Pronovias Group is a leading global bridal fashion group that continues to shape the future of the industry. Our team is united by a shared passion and motivation to make every woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, St. Patrick, and White One.
At Pronovias Group, we believe in equal opportunities. Race, skin color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability make no difference here. We want every person to develop and reach their best version.
If you meet the requirements and identify with the values of Pronovias Group, do not hesitate to submit your application.
or browse Junior·Hybrid·Fashion & Luxury·Spanish Brands·Bridal Fashion
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