Bride Experience | Internship Contract
El Prat de Llobregat, Spain·Added 1 month ago
What they offer
Internship contract
Per the ad.
What they ask for
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in El Prat de Llobregat
No relocation package mentioned.
This job was automatically translated to English,.
The role
We are looking for an intern to join the Bride Experience team, providing support to our brides through instant messaging channels and online customer service.
The selected candidate will be responsible for delivering an excellent experience to our clients, managing real-time inquiries about our products and services, resolving doubts, and providing information in an agile, close, and professional manner.
What you'll do
Handling bride inquiries via WhatsApp, Web Chat, email, and other digital channels.
Managing multiple conversations simultaneously, ensuring fast and quality service.
Providing information about collections, prices, product availability, appointments, and company services.
Resolving general client questions and accompanying them throughout their search for the ideal dress.
Redirecting and following up on specific inquiries with the corresponding stores or departments.
Recording and updating information in internal management tools.
Identifying client needs and offering solutions that contribute to an exceptional experience.
Maintaining communication aligned with the brand's values and tone.
Requirements
What we're looking for
Ability to sign an internship agreement with the university or study centre.
High level of Spanish and English, especially written.
Other languages will be valued.
Excellent written communication skills and customer orientation.
Agile, organized, resourceful, and proactive, with the ability to work independently in a dynamic environment.
Ability to manage multiple conversations simultaneously while maintaining quality and speed in responses.
Ability to prioritize tasks and focus on finding solutions.
Knowledge of Microsoft Office will be valued.
We are looking for someone eager to learn, with excellent written communication skills and a passion for customer service. An agile, organized, resourceful, and proactive person, capable of managing multiple conversations simultaneously and offering an exceptional experience to our brides in every interaction.
Pay & benefits
What you'll get
An ethical and inclusive work environment that values and celebrates the diversity that makes us unique.
Company cafeteria with subsidized breakfasts and lunches.
Day off for your birthday.
Company shuttle bus service from Barcelona and El Prat de Llobregat.
Private parking at our facilities.
The role
Buscamos una persona en prácticas para incorporarse al equipo de Bride Experience, dando soporte a nuestras novias a través de canales de mensajería instantánea y atención online.
La persona seleccionada será responsable de ofrecer una experiencia excelente a nuestras clientas, gestionando consultas en tiempo real sobre nuestros productos y servicios, resolviendo dudas y proporcionando información de manera ágil, cercana y profesional.
What you'll do
Atender consultas de novias a través de WhatsApp, Web Chat, email y otros canales digitales.
Gestionar de forma simultánea diferentes conversaciones y solicitudes, garantizando una atención rápida y de calidad.
Facilitar información sobre colecciones, precios, disponibilidad de productos, citas y servicios de la compañía.
Resolver dudas generales de las clientas y acompañarlas durante su proceso de búsqueda del vestido ideal.
Derivar y realizar seguimiento de consultas específicas con las tiendas o departamentos correspondientes.
Registrar y actualizar información en las herramientas internas de gestión.
Identificar necesidades de las clientas y ofrecer soluciones que contribuyan a una experiencia excepcional.
Mantener una comunicación alineada con los valores y el tono de la marca.
Requirements
What we're looking for
Posibilidad de firmar convenio de prácticas con universidad o centro de estudios.
Nivel alto de español e inglés, especialmente escrito.
Se valorarán otros idiomas.
Excelente capacidad de comunicación escrita y orientación al cliente.
Persona ágil, organizada, resolutiva y proactiva, con capacidad para desenvolverse con autonomía en un entorno dinámico.
Capacidad para gestionar varias conversaciones simultáneamente manteniendo la calidad y rapidez en la respuesta.
Capacidad para priorizar tareas y orientación a la búsqueda de soluciones.
Se valorarán conocimientos de Microsoft Office.
Buscamos una persona con ganas de aprender, excelente capacidad de comunicación escrita y pasión por la atención al cliente. Una persona ágil, organizada y resolutiva, capaz de gestionar múltiples conversaciones simultáneamente y ofrecer una experiencia excepcional a nuestras novias en cada interacción.
Pay & benefits
What you'll get
Un entorno de trabajo ético e inclusivo que valora y celebra la diversidad que nos hace únicos.
Comedor de empresa con desayunos y comidas subvencionados.
Día libre por tu cumpleaños.
Servicio de autobús de empresa desde Barcelona y El Prat de Llobregat.
Aparcamiento privado en nuestras instalaciones.
About Pronovias
Pronovias is a global leader in bridal fashion, designing and manufacturing wedding dresses and related accessories. Headquartered in Barcelona, Spain, the company operates a network of retail stores and franchises worldwide, and is known for its high-end bridal collections and collaborations with renowned designers. With a strong presence in over 100 countries, Pronovias is one of the most recognized names in the bridal industry.
In Spain, Pronovias maintains its headquarters and key operations in Barcelona, with retail locations across the country. The company offers opportunities in sales, tailoring, and supply chain, and its international footprint makes it an attractive employer for professionals interested in the fashion and retail sectors. For international hires, Pronovias provides a chance to work in a dynamic, creative environment within a globally recognized brand, though Spanish language skills are often essential for customer-facing roles.
- Industry
- Bridal Fashion
- Founded
- 1922
- Employees
- 1,000–5,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona
- Website
- pronovias.com
Good to know if you are moving
- Pronovias is headquartered in Barcelona, offering a vibrant Mediterranean lifestyle and a hub for fashion and design.
- The company operates in over 100 countries, providing opportunities for international career growth and exposure.
- While Spanish is the primary language for many roles, the company's global presence may offer opportunities for multilingual professionals.
- Pronovias has a strong focus on craftsmanship and design, making it an attractive employer for those passionate about the fashion industry.
- The company has been through several ownership changes, indicating a dynamic corporate environment.
In their own words
About the company & team
Headquartered in Barcelona and founded in 1922, Pronovias Group is a leading global bridal fashion group that continues to shape the future of the industry. Our team is united by a shared passion and motivation to make every woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, St. Patrick, and White One.
Additional information
At Pronovias Group, we believe in equal opportunities. Race, skin color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability make no difference here. We want every person to develop and reach their best version.
If you meet the requirements and identify with the values of Pronovias Group, do not hesitate to submit your application.
About the company & team
Con sede en Barcelona y fundado en 1922, Pronovias Group es un grupo líder mundial en moda nupcial que continúa dando forma al futuro de la industria. Nuestro equipo está unido por una pasión y motivación compartidas para hacer que cada mujer sea verdaderamente feliz. Somos un grupo de marcas pioneras en novias, cada una conocida por la creatividad de nuestra innovación: Pronovias, St Patrick y White One.
Additional information
En Pronovias Group creemos en la igualdad de oportunidades. La raza, el color de piel, la religión, el sexo, la orientación sexual, la identidad de género, el origen nacional, la condición de veterano o la discapacidad no marcan ninguna diferencia aquí. Queremos que cada persona pueda desarrollarse siendo ella misma y alcanzar su mejor versión.
Si cumples los requisitos y te identificas con los valores de Pronovias Group, no dudes en presentar tu candidatura.
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