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85,000+ live jobsRemote, Madrid·Added 1 month ago
Fully remote
Per the ad.
Have the right to work in Spain
Prosegur doesn't mention sponsorship in the ad.
Have senior-level experience
Senior-level role.
This job was automatically translated to English.
🌟 What we offer
It's not just about retaining customers, but doing so profitably.
We are looking for a Head of Offers and Retention Policies to lead the offer, pricing, and retention strategy, with direct impact on churn, ARPU, and customer lifetime value (LTV).
🧠 About the role
You will be responsible for designing, governing, and optimizing loyalty and offer structure policies, ensuring coherent, segmented, and profitable implementation across all channels (phone, in-person, and collections).
Success in this role is measured by the value generated, not by the discounts granted.
🎯 Key responsibilities
✅ What we are looking for
📩 Interested?
If you are motivated to lead the retention strategy with real business impact, apply and let's talk.
Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.
In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.
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On-site in Madrid
€60k - €100k
Blue Card threshold
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