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In-person Retention Agent

On-site in Córdoba·Added 11 days ago

Prosegur

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Córdoba
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Join a stable project within Movistar Prosegur Alarmas.
Specific training provided for the role.
Opportunities for growth and professional development.
Be part of a dynamic, results-driven team.
Compensation package consisting of a fixed salary plus variable pay tied to targets.

Requirements

Nice to have

Previous experience in retention, customer loyalty, customer service, or commercial areas will be valued.

The role

At Movistar Prosegur Alarmas, we continue to invest in the development of internal talent and are looking to incorporate an In-person Retention Specialist for our team.

What you'll do

You will be responsible for directly managing the relationship with our customers who have expressed their intention to cancel, identifying their needs and offering personalized solutions that contribute to their retention and continued loyalty to the company.

Contact customers who have requested service cancellation.
Analyze their needs and offer alternatives tailored to each situation.
Inform them about available promotions, offers, and solutions.
Contribute to customer satisfaction and loyalty.
Achieve the established goals regarding retention and quality of service.

What are we looking for?

Motivation to learn and continue developing professionally.
Results-oriented mindset and negotiation skills.
Communicative skills and customer orientation.

Are you interested?

If you want to continue advancing your professional career within the company and be part of this project, apply to this job offer.

We look forward to seeing you!

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

All open roles at Prosegur