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Help Desk Technician in Barcelona

Hybrid in Barcelona·Full-time·Added today (last checked 30 Oct)

Agency

Synergie España

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Our summary

Salary: €10 an hour
Work mode: Hybrid, Barcelona
Contract: Full-time

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Skills

Synergie España is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

What we're looking for

What will help you get off to a good start:
- Technical training in IT or systems: this will give you the necessary foundation to understand and resolve incidents with agility.
- Previous experience in technical support: this will allow you to manage priorities and communicate fluently with different user profiles.

And you will gain extra points if:
- You have a strong customer orientation: this will help you transform a technical incident into a positive experience for the user.
- You possess knowledge in specialized software environments: this will allow you to achieve total autonomy in the position much faster.

First and second-level technical support, ticket management, hardware and software diagnosis, operating systems, and technical customer service.

Pay & benefits

What you'll get

✅ Continuous professional development: you will have access to constant training in the latest industry tools.
✅ Innovative technological environment: you will work with advanced software in a rapidly expanding sector.
✅ Job stability: solid project with real opportunities for internal growth.
✅ Privileged location: accessible workplace in Barcelona.
If you are looking for a challenge where your technical ability and your empathy are valued, apply now!

The role

If you are passionate about solving technological challenges and helping people get the most out of their digital tools, this is the place for you. You will join a dynamic environment where your analytical ability will make a difference in the user experience.

Your mission will be to turn every technical incident into an efficient solution, ensuring that technological operability is always smooth and satisfactory.

- You will attend to and resolve technical inquiries from users, providing close and decisive support.
- You will diagnose and solve software and hardware incidents to minimize downtime.
- You will manage support tickets, ensuring rigorous follow-up until the closure of each case.
- You will collaborate in the creation of guides and technical documentation to optimize user self-service.

About Synergie España

Synergie is a global staffing and recruitment company headquartered in Paris, France, with a strong presence across Europe. In Spain, operating as Synergie España, it provides workforce solutions across a wide range of sectors, including logistics, industrial production, food processing, retail, and technical roles. With a network of offices throughout the country, it connects job seekers with temporary, permanent, and specialized positions, from warehouse operators and drivers to engineers and legal specialists.

For international professionals, Synergie España offers a direct entry point into the Spanish labor market, particularly in high-demand operational roles. The company's extensive local network and partnerships with employers across Spain make it a practical option for those seeking immediate work opportunities. While the roles are often hands-on and require Spanish language skills, the company's scale and established presence provide a reliable pathway for relocation and employment in Spain.