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Customer Care Manager

Hybrid in Barcelona·Full-time·Added over 4 years ago

This job was published 4 years ago

Qonto

14 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Qonto doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.
Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks.
Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.

Requirements

What we're looking for

Customer-facing experience: You've worked directly with clients before, in customer care or a similar role.
Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls.
A natural problem-solver: You enjoy untangling tricky, ambiguous situations rather than escalating them.
Curiosity that drives learning: You're comfortable reading documentation and figuring things out independently.
AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.
Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.

The role

Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of. You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead.

What you'll do

Own client tickets end-to-end: Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market.
Dig into the details: Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one.
Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.
Partner with Product and Tech: Help resolve bugs and feature requests that need cross-functional problem-solving.
Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.

Hiring process

On average, our hiring process lasts 20 working days. More information on our candidate journey here

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About Qonto

Qonto is a French fintech company that provides online business banking and expense management solutions for SMEs and freelancers. Founded in 2016, Qonto has grown to serve over 500,000 customers across Europe, offering a comprehensive suite of financial services including accounts, cards, invoicing, and spend management. The company operates as a fully-licensed electronic money institution and has established itself as a leading player in the European neobanking space.

Qonto has a significant presence in Spain, with offices in Madrid and Barcelona, and is actively hiring for its Spanish market, including roles in sales, customer care, and people operations. The company's work culture is described as fast-paced and product-driven, with a strong emphasis on engineering excellence and customer-centricity, making it an attractive option for international professionals looking to join a growing European fintech scale-up.

Industry: Fintech
Founded: 2016
Employees: 500–1,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: qonto.com

Good to know if you are moving

Qonto is a French fintech scale-up with a strong engineering culture, offering opportunities for international hires in product, engineering, and data roles.
The company has offices in Madrid and Barcelona, and is actively expanding its Spanish-speaking customer base, making it a good fit for Spanish-speaking internationals.
Qonto offers remote-friendly roles, including backend and machine learning positions, which can be attractive for relocating professionals.
The company operates in a fast-paced, high-growth environment, typical of a well-funded European startup.
Qonto's product is entirely in English and French, but the Spanish market team is growing, so Spanish language skills are a plus.

In their own words

About the company & team

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Additional information

At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

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