This role involves building a unified communication orchestration layer to enhance customer experience. You will manage platform-level problems across multiple CRM and notification tools.
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- Work mode
- Remote (Milan / Barcelona / Belgrade / Paris)
- Contract
- Full-time
- English
- Required
Visa options
The ad doesnβt mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
The role
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as a Senior Full-Stack Engineer in our Identity Verification team to turn our KYC flow into a service that works with any provider, and to help more customers get from KYC started to KYC submission. 60% of your time goes on the backend, with the web as your second surface.
You will report to Nicola, the Engineering Manager of the Identity Verification team.
β‘οΈ What you'll do
- Make identity verification provider-agnostic: Replace today's tightly coupled solution with one service that any team at Qonto can use, whichever provider runs the checks. This is mostly Ruby (90%), with some Go (10%)
- Improve KYC conversion: Work across backend and web on the path from KYC started to KYC submission, our main objective for the team.
- Own the web side of provider integrations: Load provider SDKs in the browser, handle the errors they return, and keep the web part running as usage scales. Expect roughly half your time on web at first, moving towards 30% as the work shifts to the backend.
β‘οΈ What we're looking for
- Backend experience: You've built and run backend services in production, and you're at ease being backend-first.
- React on the web: You've shipped production web code with React, and you can handle maintenance and scaling work on an existing application.
- Third-party integrations: You've integrated external providers or SDKs, and you know how to design so that a single provider doesn't lock you in.
- Range across the stack: You'll own changes across backend and web, partnering with our staff web engineer on architecture and complex integrations.
- Ruby, or the will to learn it: Ruby experience is a plus, not a requirement.
β‘οΈ What we can offer you
- Platform work with real users: You build infrastructure behind KYC, the first step every customer takes with Qonto, and you see its effect in the conversion numbers.
- Build reliable verification flows: Handle provider failures and retries, improve observability, and help the team operate integrations safely in production.
- A design problem with real trade-offs: We work with several verification providers, each with its own SDK, errors and behaviour. You'll design the layer that makes them interchangeable, and untangle today's tightly coupled solution so that changing a provider no longer touches every consumer.
- A platform other teams build on: KYC is our first internal customer, with other teams potentially following, such as Security for password reset checks. You'll build reliable APIs that other Qonto teams can depend on, while making the verification journey smoother, clearer, and more reliable for our customers.
- Support from day one: An onboarding buddy from week two, and a weekly one-to-one with your manager.
β‘οΈ Your future manager
Your manager will be Nicola, our Engineering Manager.
- His path? Nicola spent four years at Satispay, progressing from Backend Engineer to Engineering Lead, managing 6-8 engineers. He helped scale their SEPA payment infrastructure from a few thousand to over a million transactions per week before joining Qonto as an Engineering Manager.
- What does he bring to the team? A people-first leadership style focused on helping engineers grow. He sets clear expectations, encourages autonomy and learning through experimentation, and values direct feedback and open discussions. His goal is to build confident, independent engineers who take ownership of their work.
π Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)
About Qonto
Qonto is a French fintech company that provides online business banking and expense management solutions for SMEs and freelancers. Founded in 2016, Qonto has grown to serve over 500,000 customers across Europe, offering a comprehensive suite of financial services including accounts, cards, invoicing, and spend management. The company operates as a fully-licensed electronic money institution and has established itself as a leading player in the European neobanking space.
Qonto has a significant presence in Spain, with offices in Madrid and Barcelona, and is actively hiring for its Spanish market, including roles in sales, customer care, and people operations. The company's work culture is described as fast-paced and product-driven, with a strong emphasis on engineering excellence and customer-centricity, making it an attractive option for international professionals looking to join a growing European fintech scale-up.
- Industry
- Fintech
- Founded
- 2016
- Employees
- 500β1,000
- Headquarters
- Paris, France
- In Spain
- Madrid, Barcelona
- Website
- qonto.com
Good to know if you are moving
- Qonto is a French fintech scale-up with a strong engineering culture, offering opportunities for international hires in product, engineering, and data roles.
- The company has offices in Madrid and Barcelona, and is actively expanding its Spanish-speaking customer base, making it a good fit for Spanish-speaking internationals.
- Qonto offers remote-friendly roles, including backend and machine learning positions, which can be attractive for relocating professionals.
- The company operates in a fast-paced, high-growth environment, typical of a well-funded European startup.
- Qonto's product is entirely in English and French, but the Spanish market team is growing, so Spanish language skills are a plus.
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