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Service Advisor

On-site in Alicante·Full-time·Added 7 days ago

Marcos Automoción

6 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Alicante
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract from day one.
Full-time position.
Competitive remuneration according to experience and merit + Variable based on objectives.
Continuous training and professional updating.
Joining a leading and constantly growing group.
Job stability and real possibilities for professional development.
Excellent working environment and support from a consolidated team.

Location: Alicante

If you like customer interaction and want to be part of a team where service quality is fundamental, at Marcos Automoción we want to meet you.

Requirements

What we're looking for

Previous experience as a Service Advisor, Workshop Receptionist, or similar positions in automotive.
Valuable experience in managing renting customers, fleets, or insurance companies.
Experience in customer service and administrative management related to aftersales.
Regular use of office tools.
Valuable experience with specific sector programs such as Quiter, Audatex, or similar.
Ability to interpret and explain technical interventions clearly to the customer.
Customer orientation and vocation for service.
Organization and planning ability.
Communication skills and empathy.
Ability to manage several tasks simultaneously.
Incident resolution and teamwork.
Proactivity and orientation toward quality.

Education & certifications

Valuable Intermediate or Higher Vocational Training in Automotive, Electromechanics, or similar.
Studies related to customer service, administration, or commercial management will also be valued.

The role

At Marcos Automoción, a leading group in the automotive sector with over 50 years of experience and a solid national presence, we continue to grow and are looking to hire a Service Advisor to strengthen our Aftersales team in Alicante.

If you are passionate about customer service, enjoy managing processes, and want to be part of a consolidated group where service quality makes the difference, this is your opportunity.

We are looking for an organized, decisive, and customer-oriented person, capable of becoming the main point of contact between the workshop and our customers, guaranteeing an excellent experience throughout the entire repair and maintenance process of their vehicles.

What you'll do

To be the reference person for our customers during their time in the workshop, offering close, professional, and efficient service, ensuring correct repair management and a maximum satisfaction experience.

In-person and telephone service to private customers, companies, and renting companies.
Vehicle reception and opening of work orders.
Identification of maintenance or repair needs.
Technical-commercial advice regarding interventions, services, and campaigns.
Preparation and explanation of quotes.
Appointment management and planning of workshop entries.
Coordination with the workshop team to ensure the correct development of repairs.
Monitoring the status of vehicles throughout the entire process.
Continuous communication with the customer regarding progress, incidents, or additional work.
Management of necessary authorizations and validations.
Review of the work performed before delivery.
Explanation to the customer of the interventions carried out and the corresponding invoice.
Document management, invoicing, and collection.
Guaranteeing compliance with the quality and satisfaction standards established by the company.
Ensuring an excellent customer experience in every interaction.
Detecting opportunities for improvement in service and attention processes.
Contributing to the loyalty and satisfaction of our customers.