BMW Service Advisor

We are looking for a Service Advisor with initiative, organizational skills, and teamwork who is eager to start a career path with us. If you have a way with people and want an opportunity to grow, this is your place.

Ensure the correct representation of the brand in its area of influence. Make and keep the Official Service a benchmark in customer satisfaction and experience. Guarantee the highest quality of customer service. Interpret customer needs and sell the brand's services and accessories. Build customer loyalty to the company. Act as the intermediary between the customer and the workshop.

Reporting to the After-Sales Manager, you will be responsible for:

· Telephone support and appointment management.

· Preparation of work for customers with scheduled appointments.

· Providing complete advice, diagnosing and involving the workshop manager when necessary.

· Advising the customer on the work to be carried out.

· Supervision and follow-up of the conditions of the repairs carried out.

· Preparing the work order correctly and in detail, according to the brand's specifications, recording all vehicle and customer data correctly and detailing the work to be done.

· Informing customers about repair costs.

· Checking and planning the availability of spare parts before starting the vehicle repair, placing the order for any necessary parts before starting the work.

· Checking workshop capacity and workload to determine delivery times.

· Verifying that the invoice is correct and providing the customer with the appropriate explanations.

· Contacting the customer to notify them of the completion of the work, as well as of any recommended work or unexpected issues that have arisen.

· Receiving and delivering workshop vehicles.

· Active sales of spare parts, services, maintenance, etc.

· Preparing estimates and cost proposals for customers.

· Processing warranties and pricing work orders.

We make it easy for you to develop your professional career while enjoying time with your family, your training, or your free time.

• Schedule: 40 hours/week. Monday to Friday from 08:30 to 17:00

• Minimum education: Intermediate or Advanced Vocational Training in Mechanics

• Proficiency in new technologies

• Driving license

• Passion for the automotive sector

• Intermediate English, French valued

• Customer service experience

• In-depth knowledge of the brand's vehicles

• Knowledge of the automotive market

• New technologies

• Advanced office software skills

• Knowledge of persuasion techniques

· Customer service orientation

· Initiative

· Communication skills

· Positive attitude

· Teamwork

· Personal mastery