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86,000+ live jobsCustomer Service Telephone Agent (English and Catalan) - Real Estate
Hybrid in Barcelona·Added 29 days ago
Still open when we checked on 28 Sept
Gi Group España
736 open roles
Overview
Job details
€22,000 a year
Gross, as stated in the ad.
About €1,500 a month after tax.
Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
University degree
“Título universitario.” — per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
- Minimum of 1 year of experience in customer service, contact center, or incident management. Communication and user orientation skills, empathy, and incident resolution.
- Proficient use of standard computer tools.
- Catalan C1 certified or equivalent and Spanish bilingual.
- University degree.
- Experience in public services, housing, social services, or administration.
- Knowledge of multichannel management (phone, email, web forms).
- Ability to work with procedures and quality standards.
- Sensitivity towards vulnerable groups and citizen service.
Pay & benefits
What you'll get
- Contract type: Permanent with the company.
- Schedule: Monday to Friday from 1:00 PM to 9:00 PM or from 10:00 AM to 6:00 PM (preferably 1:00 PM to 9:00 PM).
- Salary: €22,000 gross per year. Office and administrative staff collective agreement.
- Vacation: 22 working days.
- Hybrid model: after completing the training period, after passing training.
- Location: Barcelona
The role
From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.
What you'll do
- Phone support for inquiries and incidents.
- Management of emails and digital requests.
- Logging, classification, and tracking of incidents using corporate applications.
- Resolution of first-level support inquiries. Information about contracts, procedures, housing maintenance, and citizen services.
- Management of coexistence incidents and referral to the appropriate services when necessary. Digital support and guidance for users in using portals and online procedures.
About Gi Group España
Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.
Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.
- Industry
- Staffing
- Website
- es.gigroup.com
In their own words
Additional information
In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.
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