Business Process Analyst GPC&SI

To achieve success in this position, we are looking for a profile that meets the following requirements:

-Languages: High Advanced or Proficiency level of English (C1/C2). This is an essential requirement given the international environment of the project.

-Office software: Mastery of the full Office suite at a high level.

-Key competencies: Highly organized, precise, proactive professional with a great ability to work independently. Must pay great attention to detail.

-Communication skills: Excellent communication skills and a demonstrable ability to produce high-quality technical and process documentation. Ease in establishing effective working relationships with clients and business stakeholders.

-Location and availability: The position is initially remote, but it is essential to have availability to attend the offices (Main site in Sant Cugat, Barcelona) with 24 hours' notice if service needs require it. Likewise, the initial training and collection of work equipment will be carried out in person in Sant Cugat.

Are you passionate about continuous improvement, digital transformation, and process optimization? We are looking for a Business Process Analyst (BPA) for a newly created position within the GPC&SI department.

In this role, you will play a fundamental part in ensuring business continuity, acting as the primary Subject Matter Expert in processes and tools for end users. You will have the opportunity to apply process engineering to generate a positive impact and enrich the customer experience in every transaction, contributing your analytical vision and your ability to produce top-tier documentation.

As a Business Process Analyst, your daily responsibilities will include:

-Comprehensive support: Providing assistance and support to internal and external clients of GPC&S organizational services.

-Process and tool management: Acting as a subject matter expert, providing support on standard tools and processes to end users.

-Transformation and continuous improvement: Collaborating closely with the Digital Transformation, Supply Chain Transformation, and other partners areas to implement business changes and updates through process engineering.

-Corporate alignment: Ensuring that all GPC&S projects and processes are perfectly aligned with the company's core values.

-Operational support: Helping agents in their daily tasks by providing accurate documentation and updated resources that ensure the best customer experience.