The English-language job board for Spain

Customer Service Representative (Dutch and Spanish)

Hybrid in Madrid·Full-time·Added 27 days ago (last checked 29 Oct)

Agency

Randstad España

5893 open roles

Apply

Our summary

Salary: €24,000 a year
About €1,600 a month after tax.
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Spanish: Fluent
Other languages: Dutch
Education: University degree
Benefits: Private health insurance

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

Back Office

This job advert was originally written in Spanish.

Requirements

What we're looking for

Training in the fields of finance, economics, or business.
Native level Spanish and Dutch.
Customer orientation.
Communication skills.
Analytical capacity.

Pay & benefits

What you'll get

Opportunity for long-term learning and growth in a high-performance team, in strong expansion and with a stable contract.
An environment focused on the customer, automation, innovation, and the continuous improvement of processes and people.
Hybrid work format between in-person and remote with total freedom to decide when to go to the office.
Salary range: €24,000 gross/year.
Options to optimize your salary through restaurant vouchers, transport, childcare, private medical insurance, pension plan, and share plan.
Annual reviews of objectives and salary, individualized budget for training and language classes according to your needs.
Free fruit and coffee during your in-person days.

The role

Are you a student or recent graduate with native Dutch proficiency and a passion for the financial sector? We are looking for candidates like you! Are you looking for your first big opportunity or a position with real professional development? Would you like to learn about portfolio management and international customer service?

What you'll do

Adaptation of their website and apps to Dutch.
Customer service in Dutch via email, chat, and telephone.
Support to the Customer Service Director in Spain.
Participation in the definition of improvements and in process automation.
Support or participation in the back office team (anti-money laundering, documentation management, audits, vendor management, etc.).

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.