Sales Support Technician

Experience: Minimum of 1 to 3 years performing similar functions (Inside Sales, Office Sales Technician, Commercial Back Office, Estimator, or Product Specialist).

Sector knowledge: It is an indispensable requirement to provide previous experience and product knowledge in the HVAC, heating, or ventilation sector (either at a manufacturer or a distributor).

Competencies: Dynamic profile, with excellent communication skills, sales orientation, negotiation capacity, and a vocation for customer service.

Tools: Accustomed to working with management systems (ERP) and CRM updating.

Location: Residence in the southern area of Madrid (Pinto, Valdemoro, Getafe, Leganés...) or ease of commuting daily to the facilities.

Do you have commercial experience in the HVAC sector and are you looking for a stable role, with attractive conditions and no need for travel? If you are passionate about direct customer contact, technical-commercial advisory, and key account management from the office, this is the perfect opportunity to take the next step in your career!

As an Inside Sales Representative, you will be a key piece in the sales department, taking on the following responsibilities:

Preparation and quoting of proposals: Receiving requests, technical analysis of needs, and the creation of accurate and highly competitive budgets and offers.

Active follow-up of offers: Continuous contact with customers after sending proposals to resolve doubts, manage possible objections, and boost the closing of the sale.

Customer service and loyalty: You will act as the main internal point of contact to resolve inquiries, manage commercial incidents, and process orders, guaranteeing the best customer experience.

CRM Management: Exhaustive recording of all interactions, negotiation status, and databases to ensure correct commercial traceability.

Interdepartmental coordination: Working side by side with the administration and factory departments to ensure that the deadlines and conditions offered to the customer are met perfectly.

Detection of opportunities: Identification of unmet needs in the current portfolio to proactively propose complementary solutions (cross-selling).