CRM Engineer for Commercial Process Support - Salesforce

🤝 We would love to meet you if...

• You are someone oriented toward processes and technology adoption.

• You have experience supporting commercial teams in the implementation and operation of CRM tools.

• You have experience in roles such as Sales Operations / CRM Adoption / Commercial & Processes / CRM Functional Consulting.

• You have the ability to understand processes, map them into the tool, and turn them into guides, training, and operations.

• You have training, facilitation, and user support skills (patience, clarity, service orientation).

• Analytical profile: use of reporting, adoption metrics, data quality control.

🚀 Would you be motivated to help things work better by connecting commercial processes with technology? 🚀

At RDT we want to strengthen our team with a key person to drive Salesforce adoption across our commercial network. We are not looking for someone to sell, but rather someone who deeply understands what a commercial process looks like, knows how to translate those processes into Salesforce and enjoys supporting colleagues through support, training, and operational guidance.

🔧 These will be your responsibilities...

• Accelerate adoption, ensure consistent use of the tool across the commercial network, and turn commercial processes into standard operating practices within Salesforce.

• Understand commercial processes, translate them into Salesforce configuration/usage, and provide ongoing support through training, operational guidance, and continuous improvement (Sales Operations / Enablement / CRM Adoption).

• Ensure the commercial network uses Salesforce consistently, efficiently, and aligned with corporate processes, maximizing data quality, commercial process compliance, and business value.

• Adoption and deployment.

• Support the commercial network in their daily use of Salesforce (pipeline, opportunities, accounts, activities, reporting).

• Promote best practices, standardization, and process discipline (defining "how we work" in CRM).

• Functional Salesforce support (business level).

• Act as the point of contact for functional issues, usage questions, and operational needs (not purely technical).

• Log, prioritize, and follow up on improvement requests; coordinate with IT/Salesforce Administration when applicable.

• Design and deliver training (onboarding, refresher, version/process changes), support materials, quick guides, and FAQs.

• Conduct coaching sessions (in-person/online) with commercial teams and managers.

• Processes and continuous improvement

• Analyze friction points and drop-off points in the commercial process within CRM.

• Propose adjustments to processes, fields, screens, automations, or dashboards to improve usability and efficiency.

• Document commercial processes "as-is/to-be" and maintain functional governance.

• Data quality and reporting

• Monitor data consistency and quality (completeness, duplicates, pipeline hygiene).

• Support the definition and use of reports, dashboards, and activity/pipeline metrics.

• International interaction

• Fluent English communication with stakeholders, documentation, and sessions when needed.

• Willingness to travel occasionally for deployment, training, or support activities.