CRM & Business Analyst

• What we offer: Permanent contract and the opportunity to join a well-established multinational company. Salary: €32,000 - €46,000 gross per year, depending on experience. Career development opportunities and internal mobility. Flexible working hours and shorter working hours on Fridays. Hybrid working model. Continuous training and access to professional development programs.

Are you passionate about CRM, business analytics and turning data into actionable insights? If you have experience with CRM systems and data analysis, this is the opportunity you've been looking for!

• As a CRM & Business Analyst, you will combine business analytics expertise with operational CRM capabilities to maximize the value of our CRM environment. You will transform data into actionable insights that support business decisions, drive performance improvements, ensure high data quality, and promote effective CRM usage across the organization. In your day-to-day role, you will be responsible for: Act as the main point of contact for CRM users across the local organization. Provide day-to-day CRM support, troubleshooting, and user guidance. Create, implement, support and optimize CRM-related business processes. Drive CRM adoption and promote best practices across Sales teams. Define, organize, deliver and evaluate user training sessions and workshops. Ensure data quality, consistency, and governance within the CRM platform to enable reliable reporting and business analysis. Analyze CRM, sales and business data to identify trends, opportunities and performance improvement areas, translating findings into actionable recommendations that deliver measurable business value. Develop, maintain and enhance reports, dashboards, KPIs and data visualizations. Translate business requirements into scalable CRM solutions, performance metrics and analytical insights. Collaborate closely with Sales, Marketing, Business Units, and international stakeholders.