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Regional Service Delivery Manager

On-site in Gavà·Full-time·Added today (last checked 3 Nov)

Our summary

Contract
Full-time

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Skills

This job advert was originally written in Spanish.

The role

The mission of this position will be to ensure the correct functioning of the Pest Control service teams in the assigned region, in accordance with the strategy defined by the Operations Management, ensuring that customer satisfaction is achieved.

Among the most important functions, the following stand out: 

  • Customer Management: ensuring the performance of services to customers,  guaranteeing quality execution of the same.
  • Team / People Management: Leading and working with teams to keep them informed, motivated, and focused on achieving objectives.
  • Operations and Sales Management: overseeing the timely and proper execution of contracted services.

All of this framed within the strategy set by the operations management and the regional manager and within certain KPIs for which compliance must be ensured.

Requirements

Training and other qualifications: University degree in biosanitary fields or engineering. Specialized professional qualification in the pest sector level III (Service management for the control of harmful organisms) is valued.

Previous professional experience: A minimum of five years as a team leader  in service companies is required, not necessarily in the pest sector.

Experience in the position: At least 3 years of experience as a work team leader, experience in process and project management, and accustomed to working with business indicators (KPIs)

Specific skills

1) Knowledge of operations and/or customer services

2) Manager of multifunctional operations teams

3) Management ERP, reporting tools  at user level

4) Office Suite (Excel/Word/Pwp) or user of Google WS environment suite

Languages: English, C1 level valued, minimum B2

Additional information: Availability to travel and schedule flexibility

Additional information

At Rentokil Initial, we believe in the power of diversity. We are committed to creating a space where everyone feels valued and respected. Join us being who you are, because here everyone has a place.

About Rentokil Initial

Rentokil Initial is a global leader in pest control and hygiene services, operating in over 90 countries. The company provides a wide range of services including pest management, hygiene, and workspace wellness solutions to businesses and residential customers. With a workforce of over 60,000 employees worldwide, Rentokil Initial is recognized as a category-defining player in the facilities services industry.

In Spain, Rentokil Initial has a strong presence with offices and service operations across the country, including major cities like Madrid and Barcelona. The company is known for its commitment to training and development, offering paid training programs for pest control technicians. For international professionals, Rentokil Initial provides opportunities in technical and managerial roles, with a focus on service delivery and customer satisfaction. The work culture emphasizes safety, sustainability, and continuous improvement, making it an attractive employer for those seeking a stable career in a global company.

Industry
Business Services
Founded
1925
Employees
50,000–100,000
Headquarters
Crawley, UK
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Rentokil Initial operates in over 90 countries, offering international career opportunities and potential for global mobility.
  • The company provides paid training programs for pest control technicians, which can be a great entry point for newcomers to the industry.
  • Spain is a key market for Rentokil Initial, with numerous service locations across the country, including Madrid and Barcelona.
  • The company values professional development and offers clear career progression paths for employees.
  • Working as a technician involves traveling to client sites, so a valid driver's license is often required.

In their own words

About the company & team

Rentokil Initial is the global leader in Pest Control and Environmental Hygiene services, with a presence in 90 countries and annual revenue of 6 billion euros. 

In Spain, we are the leading company in the sector, with 19 branches and more than a thousand professionals. We offer innovative solutions in Pest Control, Legionella, air quality, hygiene, and interior plant decoration, among other services. We truly honor our motto "protecting people, enhancing lives," which guides our activity.

 Join our team and protect people's quality of life!

All open roles at Rentokil Initial
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