Retail Project Design Manager

We explore and discover the limitless possibilities of energy so we can all progress. We believe in the power of talent to shape the future. That's why we're looking for curious, bold individuals who are eager to grow and create new ways forward-people who want to join us in building a more sustainable, innovative, and inclusive world. We strongly believe that diversity fuels creativity and innovation. That's why we welcome professionals who are ready to grow, learn, and bring their perspective to the energy challenges of today and tomorrow. Here, you'll find a place to grow and unlock your full potential.

In this position, you will interact with external suppliers and various organizations within the Customer General Directorate, especially with business development and customer experience areas, as well as other areas within the Technical Directorate itself.

The challenge is very large due to the impact on the organization and the businesses. You will contribute to the transformation of physical spaces for the different businesses within the Customer General Directorate, and to the creation of new concepts for customer interaction.

• Act as the owner of the E2E retail design system, orchestrating backlog, priorities, and standards, and managing the associated budget.
• Design and evolve retail concepts and physical formats (EESS, multi-energy offices, and others), ensuring brand consistency, customer experience, and scalability.
• Define, maintain, and version the design standard, including guides and manuals.
• Translate business needs into standardized "ready-to-design" briefs and manage their prioritization in a single channel.
• Validate and decide on designs within the standard
• Manage and govern external retail design suppliers, ensuring quality, SLA compliance, and alignment with the standard.
• Ensure ready-to-build: technical documentation, closed scope, and quality criteria.
• Perform experiential and brand quality control during implementation, managing evidence, non-conformities, and the closing of finishing touches.

• Architecture/ Interior Design/ Engineering
• Necessary experience in space design and knowledge of retail and customer experience
• English: B2+
• Availability to travel

We explore and discover the limitless possibilities of energy so we can all progress. We believe in the power of talent to shape the future. That's why we're looking for curious, bold individuals who are eager to grow and create new ways forward-people who want to join us in building a more sustainable, innovative, and inclusive world. We strongly believe that diversity fuels creativity and innovation. That's why we welcome professionals who are ready to grow, learn, and bring their perspective to the energy challenges of today and tomorrow. Here, you'll find a place to grow and unlock your full potential.

En esta posición se interactuará con proveedores externos y con diversas organizaciones de la Dirección General Cliente, especialmente con áreas de desarrollo de negocio y de experiencia de cliente, así como otras áreas dentro de la propia Dirección Técnica.

El reto es muy grande por el impacto en la organización y en los negocios. Contribuirá a la transformación de los espacios físicos de los distintos negocios dentro de la Dirección General Cliente, y a la creación de nuevos conceptos para la interacción con los clientes.

• Actuar como dueño del sistema de diseño retail E2E, orquestando backlog, prioridades, estándares y gestionando el presupuesto asociado.
• Diseñar y evolucionar los conceptos retail y formatos físicos (EESS, oficinas multienergía, y otros), asegurando coherencia de marca, experiencia de cliente y escalabilidad.
• Definir, mantener y versionar el estándar de diseño, incluyendo guías y manuales.
• Traducir las necesidades del negocio en briefs estandarizados "listos para diseñar" y gestionar su priorización en un canal único.
• Validar y decidir los diseños dentro del estándar
• Gestionar y gobernar a los proveedores externos de diseño retail, asegurando calidad, cumplimiento de SLAs y alineamiento con el estándar.
• Asegurar el ready‑to‑build: documentación técnica, alcance cerrado y criterios de calidad.
• Realizar control de calidad experiencial y de marca en la implantación, gestionando evidencias, no conformidades y cierre de remates.

• Arquitectura/ Diseño interior/ Ingeniería
• Experiencia necesaria en diseño de espacios y conocimientos de retail y experiencia de cliente
• Inglés: B2+
• Disponibilidad para viajar