Transversal Systems Domain Coordinator

👉Hybrid work model and flexibility based on project and needs

👉Social benefits added to your salary: medical insurance, life insurance, and pension plan.

👉Comprehensive wellness program: physical, emotional, mental, social, and financial.

👉Recognition, development, mobility, and technical learning programs.

Mission:

Ensure the subdomain delivers with quality and on schedule, maintaining the technical health of the applications under their responsibility and professionally developing each team member.

- The subdomain supports the company's core systems, such as communications dispatch, payment gateway, Document Manager, and configuration attributes for different applications. The team simultaneously addresses production stability and relevant evolution projects.

- Coordinate the subdomain's demand - both operational maintenance (run) and change initiatives (change) - within the framework of priorities agreed upon with the Domain Manager. They may directly assume the role of project manager in those developments executed within their subdomain.

Your main duties will be:

People and team management

💙 Organize the subdomain's work by assigning tasks according to the capacity and development level of each person.

💙 Accompany the professional growth of the team: regular feedback, identifying strengths and areas for improvement, and agreeing on individual development goals.

💙 Detect and address situations of misalignment, lack of motivation, or low performance in a direct and constructive manner.

Demand and planning management

💙 Collect and plan the subdomain's demand - evolutions, corrections, and incidents - conveying any need to reorder priorities to the Domain Manager.

💙 Estimate efforts and commit to realistic deadlines with the team.

💙 Keep the status of the demand updated and report it proactively.

Project leadership

💙 Assume operational responsibility for the planning, monitoring, and delivery of projects executed within the subdomain.

💙 Coordinate team resources and work with external providers, supervising their deliverables and quality of service.

💙 Report progress status and incidents to the Domain Manager and in the established monitoring forums.

Monitoring and escalation

💙 Follow up on the progress of commitments and escalate in a timely manner any blockage, risk, or deviation that cannot be resolved within the subdomain.

💙 Support the Domain Manager in communicating with the business for the subdomain's applications.

Technical and operational quality

💙 Maintain visibility over technical debt and execute the agreed action plan to address it progressively.

💙 Ensure that development practices (code quality, testing, documentation) are applied consistently within the team.

💙 Supervise BAU maintenance and channel business support.

🌱 Experience in analysis, development, or management of enterprise IT systems (3-8 years)

🎓 Functional knowledge of the business domain supported by the subdomain (contracting and/or product in this case)

👉 Management and monitoring methodologies (agile and/or traditional)

👉 Familiarity with project and demand management tools (Jira, MS Project or similar)

👉 People management and team development

👉 Ability to communicate with business and technical profiles

🎓 Upper-intermediate English level

🎓 University degree in Computer Engineering, Telecommunications, or similar