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92,000+ live jobsIT Benefits Development Manager
On-site in Madrid·Added 1 month ago
50 open roles
Our summary
- Work mode
- On-site, Madrid
- Experience
- 7+ years
- Education
- University degree
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- 7 years of experience in managing application maintenance and evolution services.
- 5 years of experience in the Insurance Sector
- Experience in the comprehensive management of corrective, evolutionary, and perfective maintenance services, having assumed responsibilities over the operation, service quality, and functional evolution of business applications.
- Experience in managing suppliers and multidisciplinary teams, carrying out planning, activity monitoring, capacity control, risk management, and ongoing reporting to service managers.
- Experience in defining and executing projects, having assumed the role of project manager and managing different work teams.
- Experience in monitoring and complying with SLAs, defining improvement plans, and controlling service indicators.
- Ability to liaise with business areas and technical teams to prioritize demand, manage incidents, and define enhancements.
- Agile development methodologies.
Nice to have
- Recommended: Knowledge of Santalucía projects.
Education & certifications
- Advanced vocational training, Bachelor's degree, and/or University degree in computer engineering.
The role
Reporting to the Corporate IT Development Area, and within the Benefits team, you will be responsible for leading the comprehensive management of BAU applications in the scope, ensuring the proper delivery of the service by coordinating corrective, evolutionary, and perfective maintenance activities, as well as compliance with committed service levels. You will be responsible for demand planning and monitoring, managing internal teams and suppliers, budget control, and service-related billing, acting as one of the main functional and management references within the Benefits scope at the Company.
What you'll do
RESPONSIBILITIES OF THE POSITION
- Leading the comprehensive management of applications in the Benefits scope, ensuring operational stability and proper service delivery in corrective, evolutionary, and perfective maintenance activities.
- Coordinating the different resources involved in the operation and evolution of applications, managing internal and external work teams, supervising supplier activity, and ensuring proper planning and execution of the services provided.
- Acting as the ongoing liaison with the Business to understand, prioritize, and monitor functional needs, ensuring their proper attention within the established service commitments.
- Maintaining ongoing communication with cross-functional IT teams (internal and external) to ensure proper resolution of incidents, implementation of enhancements, and coordination of actions on applications in the scope.
- Monitoring and controlling service levels (SLAs), ensuring compliance with agreed commitments and promoting continuous improvement initiatives on managed processes and applications.
- Managing and supervising suppliers, including monitoring service quality, capacity planning, delivery control, and compliance with contractual obligations.
- Being responsible for budget monitoring in the scope, including managing service-related billing and cost control.
- Providing ongoing reporting to the direct manager, management, and monitoring bodies, offering visibility into service status, main risks, relevant incidents, and budget evolution.
Required Knowledge
- Proficiency in monitoring tools: Dynatrace, Kibana.
- Use of project management tools (Jira, ServiceNow,...)
- Knowledge of relational and non-relational databases (MongoDB, SQL, etc.).
- General knowledge of the Insurance Business, and specifically of Santalucía.
Skills
- Ability to integrate into a multidisciplinary team.
- Ability to liaise with Business and IT areas (Development, Systems, Databases, Software Architecture, Middleware Architecture, Data Architecture, QA, etc.).
- Reporting skills at the management level.
- Conflict resolution.
- Autonomy and proficiency in decision-making.
- People and results orientation.
- Ability to handle multiple projects and priorities.
- Good communicator and strong willingness to work in a team.
About Santalucía
Santalucía is a Spanish insurance group headquartered in Madrid, with a strong presence in the life, health, and funeral insurance sectors. It operates through a network of subsidiaries including Albia (funeral services), Accepta (assistance services), and Iris Global, offering a wide range of insurance and financial products. With over 4,000 employees, the group is one of the leading insurance providers in Spain, serving millions of customers through both direct and agency channels.
In Spain, Santalucía has offices and operations across multiple cities, including Madrid, Barcelona, Seville, and others, with a significant focus on digital transformation and technology roles. The company is actively hiring for IT, data science, actuarial, and business analyst positions, as well as offering internships through its Senda program. For international professionals, Santalucía offers opportunities in a stable, established Spanish company with a strong local market presence, though most roles require Spanish language proficiency.
- Industry
- Insurance
- Founded
- 1933
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Sevilla and 8 more
Good to know if you are moving
- Santalucía is a large, established Spanish insurance group with over 4,000 employees, offering stability and long-term career prospects.
- The company has a strong focus on digital transformation, with many open roles in IT, data science, and actuarial fields, which may be suitable for international tech professionals.
- Most roles are based in Spain and require Spanish language proficiency, so international candidates should have at least a working level of Spanish.
- Santalucía offers a structured internship program (Senda Becas) in various areas, which can be a good entry point for recent graduates.
- The company operates in multiple sectors including insurance, funeral services, and assistance, providing diverse career opportunities.
In their own words
Additional information
At SANTA LUCIA S.A, SEGUROS we work to guarantee real and effective equal opportunities that allow us to promote professional development and workforce diversity, in line with our commitment to SDG 5 (Gender Equality) of the United Nations 2030 Agenda.
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