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Claims Manager

Hybrid in Madrid, RIBERA DEL LOIRA·Added 19 days ago (last checked 12 Oct)

Sanitas

58 open roles

Overview

Work mode
Hybrid, Madrid, RIBERA DEL LOIRA
Contract
Fixed-term contract
Hours
Jornada intensiva in summer
Education
Higher vocational training (FP Grado Superior)
Benefits
Private health insurance, life insurance, meal vouchers

Visa options

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🌱Experience: Experience of at least between one and three years in similar functions.

👉Other skills and knowledge: Negotiation, Communication, Customer Orientation, Results Orientation.

Nice to have

🌍Languages: High level of English is valued.

Education & certifications

🎓Education: Higher Vocational Training. University studies are valued.

Pay & benefits

What you'll get

👉 Hybrid remote work model

👉 Social benefits: Medical insurance, life insurance, death coverage, and meal card

👉 Flexible working hours, free company shuttle bus, free office parking, intensive working hours in summer, and much more....

The role

What you'll do

Your mission will be to respond to claims and complaints received in the Companies in accordance with the Processes and Procedures established for this purpose, according to the defined quality standards and deadlines.

And also...

💙 You will perform the registration of the non-conformity / complaint / claim in the defined system.

💙 You will record the main actions taken in relation to the claim received, in such a way that it captures the traceability of the claim process.

💙 You will perform the verification, in the claim record, of the different fields to be taken into account or completed: Product, entry channel, Supplier, etc.

💙 You will make telephone contacts with the customer when it is necessary to expand information or request additional documentation.

💙 You will prepare in writing the response that the Company will give to the customer in relation to the claim filed, following the quality standards established in the procedure.

💙 You will control that the response to the customer adjusts to the deadlines marked within the procedure and current legal regulations.

How you'll work

👉 Availability to enter into a temporary contract.

About Sanitas

Sanitas is a leading healthcare company in Spain, offering private health insurance, hospitals, dental clinics, and senior care services. It is part of the Bupa Group, a global healthcare organization headquartered in London, UK. With a network of medical centers, dental clinics, and care homes across Spain, Sanitas serves millions of customers and is a major player in the Spanish healthcare market.

Sanitas has a strong presence throughout Spain, with offices and facilities in Madrid, Barcelona, and many other cities. The company is known for its focus on innovation and digital health, and it actively hires healthcare professionals, including nurses, physiotherapists, and dental staff, as well as corporate roles in IT, finance, and strategy. For international professionals, Sanitas offers opportunities to work in a dynamic healthcare environment in Spain, with roles that may require Spanish language skills, especially in patient-facing positions.

Industry
Healthcare
Founded
1954
Employees
5,000–10,000
Headquarters
London, UK
In Spain
Madrid, Barcelona, Bilbao and 24 more
Website
sanitas.es

Good to know if you are moving

  • Sanitas is part of Bupa, a global healthcare group, which may offer international career opportunities.
  • The company has a large network of medical centers and dental clinics across Spain, providing diverse job locations.
  • Clinical roles typically require Spanish language proficiency, but corporate roles may be more accessible for internationals.
  • Sanitas is known for its investment in digital health and innovation, offering roles in IT and data.
  • The company provides training and development programs for healthcare professionals.

In their own words

About the company & team

At Sanitas we welcome you with open arms. You will be part of an innovative team, committed to employees and focused on caring for and helping customers. We offer a dynamic environment with development and growth opportunities where people are our greatest value.

Additional information

We are #TopEmployers2025 in Spain! 🏆 This Top Employers Spain certification recognizes our commitment to employee well-being, as well as the policies and procedures in place to care for each and every person who is part of Sanitas. And most importantly, it drives us to keep improving!

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