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AgTech Helpdesk Technician

Hybrid in Puçol·Added 2 days ago

SanLucar Fruit

18 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
SanLucar Fruit doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Puçol for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
University degree
“Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.” — per the ad.

Pay & benefits

What you'll get

Feel comfortable leaving your suit behind! We don't have a dress code
You'll find a dynamic and fast paced work environment with a lot of opportunities
We are as colorful and diverse as our product range - we are more than 36 different nationalities & happy to add more diversity to our team
Besides hard work, we also know how to celebrate when the moment comes - enjoy our Christmas party and after work events
To hold our community together we regularly have the chance to participate in meetups & teambuilding activities
We accompany every person not only during the OnBoaring but also in the future growth of our through trainings and career planning
Our flexitime working system & home office policy support work life balance
We care about our work environment so we can enjoy spacious offices as well as the cantine service at our roof top
We offer competitive holiday and salary packages
Enjoy further benefits like discounts on entertainment (movies, restaurants...), and further flexible retribution (ticket restaurant, kinder garden check, insurances, etc.)
That's just a few insights, apply and talk to us for more

Requirements

What we're looking for

Higher studies or Dual Training in Computer Science, Computer Systems, or a related technical field.
At least 2 years of experience in technical support, Helpdesk, or user support environments.
Advanced Spanish and intermediate English (B1 level, both written and spoken); French is a plus.
Hands‑on knowledge of AgTech or business systems such as ERPagro-Efemis, ticketing platforms, and advanced Microsoft Office.
Experience working with ERP and CRM systems, as well as web and mobile applications.
Knowledge of databases and SQL.
Experience with Power BI or similar reporting tools.
Knowledge of REST APIs, JSON, and system integrations is considered an advantage.
Basic understanding of web technologies such as HTML, CSS, and JavaScript is a plus.
Service oriented mindset, strong intercultural competencies, and the ability to support non technical users with clarity and patience.
Problem‑solving attitude, proactivity, and the ability to learn and adapt quickly to new technologies.
A solution-oriented mindset and strong technological curiosity, with the ability to combine user support activities with a technical understanding of systems, data, and integrations within an AgTech environment.
Excellent organizational and prioritization skills, with a collaborative and team‑focused approach.
Availability for occasional travel to farms or operational facilities.

The role

Join Our Team as an AgTech Helpdesk Technician!

Behind every successful harvest, there's smart technology making it possible and that's where you come in!

As an AgTech Helpdesk Technician, you will be the go‑to partner for our technical and field teams, ensuring that all technological solutions across our farms run smoothly, securely, and efficiently. Your mission? To support the correct functioning, use, and adoption of our agricultural management systems, with a special focus on master data and digital tools that drive daily farm operations.

In this role, you'll help strengthen our digital foundation, improve operational continuity, and empower teams to work with reliable, high-quality information. If you're passionate about tech, problem‑solving, and bringing innovation to the field, this is your chance to make a real impact at the heart of our agricultural operations!

What you'll do

Handling, analyzing, and resolving technical issues related to AgTech tools (ERPagro-Efemis, Power BI dashboards, and monitoring systems).
Providing remote support to key users, including ticket management according to SLAs, incident prioritization, and follow‑
Performing technical diagnostics and proposing solutions; escalating Level 2 incidents to external providers and coordinating follow‑up when needed.
Supporting user adoption by delivering trainings and creating tutorials, guides, and other support materials.
Documenting procedures, solutions, and best practices, ensuring they remain accurate and up to date.
Collecting user feedback and collaborating with the product team to drive continuous improvement of implemented solutions.

About SanLucar Fruit

Industry: Fruit and Vegetables
Website: sanlucar.com

In their own words

About the company & team

SanLucar is a global company that is dedicated to bringing people a natural joy of life, great taste and healthy nutrition in a way it can be proud of. With a range of over 100 delicious fruits and vegetables, a focus on premium quality and its own resource efficient cultivation worldwide, SanLucar is the brand with the broadest top-quality assortment in the retail sector. The portfolio also includes smoothies, juices, ice cream, flowers and plants, and olive oil.
The company was founded in 1993 by Stephan Rötzer and is headquartered in Valencia (Spain). Today, SanLucar employs around 5,000 people and has an annual turnover of around 1 billion euros within the SanLucar Group. The products are cultivated and distributed in over 35 countries, including Germany, Austria, the Netherlands, Belgium, Spain, Italy, Sweden, Canada and the USA, as well as in Eastern Europe and regions in the Middle and Far East. SanLucar operates worldwide with its own offices and farms.
The philosophy "Taste in harmony with people and nature" forms the foundation for all actions of SanLucar as well as the basis for many social and sustainability projects.

Additional information

We are happy to receive your application if we caught your interest! As diversity is part of our DNA, for sure it's a crucial aspect regarding Talent Attraction. We respect equal opportunities and promote different mechanisms to totally avoid discrimination of any kind and to ensure that the selection processes are carried out exclusively according to merit and ability criteria, guaranteeing that all candidates receive the same treatment throughout the process and feel comfortable at any moment.

All open roles at SanLucar Fruit