Head of Platform & Enablement (Agentic Organization)

Your contribution matters and is recognized. You can expect a fair and competitive compensation package that reflects the impact you generate and the value you bring. But we know that the reward goes beyond the numbers.

We are helping our teams go further through global opportunities and broad career paths.

Lifelong learning. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

Exposure to the cutting edge. Work directly with Anthropic, Sakana AI, AWS, CMU, ICMAT, and INRIA. You will be at the forefront of agentic AI in European banking before the rest of the market even knows it exists.

Research impact. If your work deserves a paper, we publish it. The lab has active publications on arXiv. This is not a research lab—but research is not ruled out.

Competitive compensation. Receive a highly competitive salary with performance-based bonuses that will motivate you to continue growing with us.

Financial benefits. Benefit from preferential banking conditions, special interest rates on loans, life insurance, and much more.

Your health is our priority. Through BeHealthy, our global wellbeing program, we promote holistic wellbeing.

We know that family is everything. That's why we offer childcare support and family programs adapted to each stage of life.

Always by your side. Access Santander Contigo, our program for employees and their families that offers legal, emotional, and administrative advisory services.

Additional benefits. Gym/WellHub membership, medical centers in some of our facilities, meal assistance, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees.

And this is just the beginning: we will tell you more when you join!

We are here to keep you motivated, help you reach your goals, and celebrate your progress every step of the way.

Head of Platform & Enablement (Agentic Organization)Country: Spain

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the center of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what is possible.

This is more than a strategic shift. It is an opportunity for proactive professionals to grow, learn, and make a real difference.

Our mission is to contribute to helping more people and businesses thrive. We adopt a strong risk culture, and all our professionals, at all levels, are expected to adopt a proactive and responsible approach to risk management.

Our Chief Data & Artificial Intelligence Officer (CDAIO) division is creating a world-class AI and Data team to make a difference in the lives of more than 170 million people worldwide, through one of the largest banks in the world.

We are carrying out one of the largest transformations in our history, and technology is at the heart of our strategy. Join our team to be part of one of the most important technological projects for the financial sector globally.

Chief Data & Artificial Intelligence Officer (CDAIO) is looking for a Head of Platform & Enablement based in Madrid.

You will drive the Group's digital twin technological platform, leading infrastructure, integrations, and knowledge to ensure secure, scalable, and reliable capabilities in production.

We are shaping our way of working through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Defining the platform vision and roadmap to support agents, skills, and modules across the organization.; Making and documenting architectural decisions (cloud, data, LLM providers, integration patterns), balancing speed and operational excellence.; Ensuring the platform is reusable: new modules and agents are incorporated using standard pieces, not custom developments.
• Leading and growing the Infrastructure & DevOps, Systems & Integrations, and Knowledge Base teams.; Establishing clear accountability for every component, pipeline, and data source: everything has an identified owner.; Driving an engineering culture based on automation, peer review, and blameless incident analysis.
• Being responsible for CI/CD and release management: automated quality gates (tests, type checking, security analysis) and controlled, auditable production deployment.; Operating production services on AWS with defined SLOs, monitoring, alerts, and incident management.; Ensuring secrets management, least privilege, and environment separation between development, pre-production, and production.
• Collaborating with Corporate Identity to implement role-based access to modules and skills, integrated with Microsoft Entra ID.; Delivering robust integrations with corporate systems, data platforms, and LLM services (e.g., Amazon Bedrock).; Maintaining stable and versioned API contracts between backend services and front-end applications.
• Being responsible for the knowledge layer: ingestion pipelines, embeddings, vector and hybrid retrieval, and content lifecycle.; Ensuring data freshness and lineage, so that users and agents always know which date the information corresponds to.; Working with Governance & Orchestration on traceability, data and event logging, and the auditability of agent actions.
• Translating the needs of Digital Twin Operations and BI & Value into platform capabilities and service levels.; Providing documentation, tools, and standards so that other teams can build on the platform autonomously.

Flexibility that works. Enjoy a hybrid working model—some days remote and others in person with your team—along with a flexible schedule.