After-sales Administrator - Mechanical Workshop

What we offer

• Stable incorporation into a consolidated company with professional growth potential.

• Professional, close, and collaborative work environment.

• Initial training and support during the onboarding process.

• Competitive salary, in accordance with experience and the value brought by the candidate.

• Full-time.

• Participation in a key department to guarantee service quality and customer satisfaction.

From Scharpf and in collaboration with Genesur, they continue to grow and want to incorporate an After-sales Administrator into their team to reinforce the after-sales administrative area to coordinate and manage all documentation associated with incidents, repairs, replacements, warranties, and actions following the delivery or installation of projects. The selected person will have an essential role in the administrative monitoring of the area, ensuring that information is correctly recorded, that costs are controlled, and that there is fluid communication with clients, suppliers, and internal departments.

Our way of working is based on service quality, coordination between teams, and responsiveness, values that are especially important in an operational environment where every action must be well-documented, coordinated, and controlled.

If you are motivated to be part of a professional, dynamic, and evolving environment, where organization, communication, and teamwork are key to guaranteeing excellent service, this opportunity may suit you.

• Manage documentation associated with incidents and after-sales actions.

• Perform administrative monitoring of repairs, replacements, and warranties.

• Control, organize, and archive technical and administrative documentation.

• Manage and record materials used in after-sales actions.

• Coordinate with suppliers regarding the request, availability, and follow-up of materials.

• Request, review, and control supplier quotes.

• Issue, review, and manage invoices linked to the after-sales area.

• Control the costs associated with each incident, repair, or action.

• Update databases, internal systems, and management tools.

• Coordinate with the production, logistics, assembly, and administration departments.

• Handle telephone and email inquiries from clients and suppliers.

• Prepare monitoring reports and summaries to facilitate decision-making.