Repairs Operations Specialist

• University degree, preferably in Engineering, Industrial Organization, or a related field.
• At least 2 years of experience in the elevator industry, preferably in Operations, with solid business knowledge.
• Ability to lead cross-functional projects, coordinate different areas, and turn corporate initiatives into solutions applicable to the local business.
• Analytical skills to interpret data, evaluate project profitability, and identify improvement opportunities.
• Experience in process and continuous improvement project management.
• Knowledge of management tools such as SAP and advanced Excel skills.
• Fluent English, preferably B2. Candidates with a lower level will be considered if they show interest and real ability to develop it.
• Availability to travel to branches nationwide.
• Customer orientation, service mindset, business acumen, initiative, influencing skills, and a results-driven focus.
• Excellent communication, organization, and coordination skills, with the ability to work in high-visibility environments and interact with different levels of the organization.

• The opportunity to improve people's quality of life. Help shape a company that offers quality products and services and is trusted by two billion people every day around the world.
• Boost your development. We help you grow by offering the support you need to improve your skills and access opportunities that allow you to advance your professional career.
• Develop yourself in a diverse and inclusive environment. Through local and global initiatives, we promote a culture of inclusion that celebrates diversity and guarantees equal growth opportunities.

Our elevators, escalators and moving walks safely transport more than 2 billion people every day. As part of the Schindler team, you will help improve the quality of life of people and make cities more accessible, inclusive and sustainable for everyone. We combine innovation with safety, always upholding the highest ethical standards, fostering unity and respect among colleagues and towards our environment. When you join us, you become part of our story and help shape our future.

Join our team and help us improve people's quality of life and drive innovation, always with safety and sustainability. We value your abilities and personal perspectives, as together we will shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join the #SchindlerTeam! Discover more on our career website.

At Schindler Group, we value inclusion and diversity, and we practice equity to create equal opportunities for all people. We strive to ensure that all qualified candidates are considered for employment regardless of age, race, ethnic origin, color, religion, union membership, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics, health or disability.

Any unsolicited applications from recruitment agencies will be considered rejected and shall not constitute in any way an offer to a recruitment agency.

We are looking for a Repairs Operations Specialist to join the Existing Installations team at Headquarters (Madrid - Alcobendas). If you are motivated to lead improvement initiatives, work cross-functionally with different areas, and contribute to the growth of a strategic business, this could be a great opportunity to develop your career at Schindler.

You will be the person responsible for driving, coordinating, and evolving the repairs business at Schindler, ensuring proper process management, supporting the Operations network, and leading initiatives that improve efficiency, profitability, and service quality. From this position, you will act as the reference for the repairs business at Headquarters, working closely with Operations and the Group to ensure sustainable business growth, translating corporate initiatives to local market needs, and driving the implementation of best practices.

Repairs Operations Specialist

• Managing repair sales processes, supporting Operations, and making decisions in situations that require escalation.
• Acting as Key User for the creation, modification, and management of repair orders, ensuring their proper functioning and handling exceptions.
• Managing the structure of materials and repair sales prices, creating new codes, and making the necessary updates to keep the business competitive.
• Analyzing the needs of the Operations network to develop new repair solutions (PES), optimizing materials, costs, and processes.
• Monitoring the operational repair portfolio, providing key information for planning, cost control, and decision-making.
• Managing the Life Cycle Management (LCM) model, defining its strategy, maintaining the tool, and providing support to Operations teams.
• Coordinating actions with an impact on sales, profitability, and safety, such as specific repair campaigns or the traceability of safety components.
• Analyzing the profitability of repair projects and initiatives and participating in supplier evaluations to ensure the best value proposition for the business.
• Training and supporting new Service Leaders in the repairs business.
• Driving continuous improvement initiatives aimed at increasing operational efficiency and business capacity, such as logistics optimization initiatives, component refurbishment, or new planning tools.
• Collaborating with the Group and international teams to implement corporate projects and adapt them to local business needs.
• Coordinating cross-functionally with different areas of the organization and maintaining a close relationship with the branch network, traveling domestically as needed.