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ServiceNow Functional Specialist – Service Catalog and Workflows

Hybrid in Villanueva de la Cañada·Full-time·Added 7 months ago

This job was published 7 months ago

SEK Education Group

27 open roles

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Overview

Job details

Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
SEK Education Group doesn't mention sponsorship in the ad.
Be near Villanueva de la Cañada for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract and full-time position.
30 working days of vacation.
Intensive working day in July and August (9:00 a.m. to 3:00 p.m.).
Training benefits, certifications, and academic discounts.
Use of the center's sports facilities.
Professional development in a growing technology environment.
Schedule: M-Th 8:30-17:30 and F 8:30-17:00.
Hybrid model (50% remote work).

Requirements

What we're looking for

Real functional experience with ServiceNow is essential, especially in:

Creation, design, or modification of services and items within the ServiceNow Service Catalog.
Definition or configuration of workflows and request flows.
Design or modification of forms and logic associated with requests.
Gathering requirements with business areas and translating needs into ITSM solutions.
Management or evolution of IT service processes.

Additionally, we are looking for:

Knowledge of ITIL processes and best practices.
Ability to work autonomously in the functional management of the catalog.
Ability to communicate with both business profiles and technical teams.
Service orientation, analytical mindset, and commitment to continuous improvement.

Important: we are looking for functional experience with ServiceNow. Experience solely as a user of the tool or in the operational management of incidents, changes, or requests would not be sufficient for this position.

Nice to have

Experience in service modeling and CMDB.
Experience in automation and process optimization within ServiceNow.
ServiceNow and/or ITIL certifications.
Experience working with technology partners or ServiceNow development/configuration teams.
Experience in organizations with multiple business areas or complex corporate environments.

The role

Do you work in IT service management and have functional experience with ServiceNow?

If you have created or modified services within the ServiceNow catalog, defined their associated workflows or processes, and know how to translate business needs into solutions within the platform, this opportunity is for you.

At Universidad Camilo José Cela, we are looking for a ServiceNow Functional Specialist to lead the evolution of our service catalog, working as the link between business areas and technical teams.

We are looking for real experience working on ServiceNow, beyond its operational use.

What you'll do

Define, design, evolve, and maintain the ServiceNow service catalog.
Create and modify services, catalog items, forms, SLAs, and dependencies.
Define workflows and request flows associated with the different services.
Gather and analyze requirements from business areas and translate them into functional solutions within ServiceNow.
Coordinate with service owners, technical teams, and the technology partner on the implementation and evolution of services.
Review and optimize processes associated with requests, incidents, and changes.
Identify opportunities for automation and improvement of existing flows.
Ensure the quality, consistency, and evolution of the catalog and its alignment with the CMDB.
Drive continuous improvement of IT service management processes.

About SEK Education Group

SEK Education Group is a private educational institution based in Madrid, Spain, operating a network of international schools across Spain and other countries. The group offers education from early years through university, with a strong focus on the International Baccalaureate (IB) program and bilingual education. It is one of the leading private school groups in Spain, with campuses in Madrid, Barcelona, Catalonia, and other locations, as well as international presence in countries like France, Ireland, and the United States.

For international professionals, SEK Education Group offers opportunities in teaching, administration, and technology roles across its Spanish campuses. The group emphasizes innovation, international-mindedness, and professional development, making it an attractive employer for educators with IB experience or those looking to work in a multicultural environment. With a growing international talent pool initiative, SEK actively welcomes candidates from abroad, offering support for relocation and integration into the Spanish education system.

Industry: Education
Founded: 1892
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Catalonia
Website: sek.es

Good to know if you are moving

SEK actively recruits international teachers, especially those with IB certification, and has a dedicated international talent pool for candidates from abroad.
The group operates schools in multiple countries, offering potential for international mobility within the organization.
Teaching positions often require English proficiency, and bilingual education is a core part of the curriculum, making it accessible for non-Spanish speakers.
SEK provides support for relocation and integration, including assistance with visas and housing for international hires.
The group has a strong focus on professional development, with opportunities for continuous training and career advancement.

In their own words

Additional information

At SEK Education Group, we use technological tools with artificial intelligence functionalities to support our recruitment processes. These tools help us with tasks such as managing communications and organizing applications. All decisions regarding your application are always made by a member of our team. For more information, see our privacy policy: http://rgpd.sek.es/politica-privacidad

All open roles at SEK Education Group