Account Manager SMB Portugal

• 2–4 years of experience in account management, customer success or B2B sales, ideally with SMB clients.

• Native or fluent Portuguese, plus professional English. Spanish is a plus (see below).

• Strong knowledge of the Portuguese retail or e-commerce market.

• Commercial mindset: you are comfortable with targets, negotiation and growing revenue within existing accounts.

• Analytical skills: you use data to prepare account reviews and prioritise your portfolio.

• Ability to manage many accounts at once with structure and autonomy.

• Bachelor's degree.

• Ambition, transparency, collaboration, respect and flexibility: the values we hire for.

• Experience in fintech, payments, BNPL or SaaS.

• Spanish at a working level.

• A network among Portuguese merchants, e-commerce platforms or agencies.

• Experience with CRM tools (HubSpot or similar) and BI tools such as Metabase.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits and snacks.

Moreover, we offer a Wellness Program that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, environmental consciousness). Each area will include a variety of activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.

What you’ll need 🫲🏽

As Account Manager SMB Portugal, you will own and grow our portfolio of small and medium merchants in Portugal. Your goal is simple: make every merchant sell more with seQura, by driving activation, adoption and volume across their channels.

You will join the International team and work closely with different teams.

• Manage a portfolio of SMB merchants in Portugal end to end, from onboarding and go-live to growth and retention.

• Drive volume (COV) and adoption: make sure seQura is visible and well positioned at checkout, in-store and in merchants' marketing.

• Run regular account reviews with data on conversion, approval rates and performance, and turn insights into action plans.

• Identify upsell and cross-sell opportunities, such as new payment methods, channels or brands within the same group.

• Act as the merchant's main point of contact, coordinating with Risk, Operations and Support to solve issues quickly.

• Spot churn risks early and lead retention conversations.

• Share market feedback with Product and Marketing, and support local events and campaigns in Portugal.

• Keep the CRM and pipeline up to date and report on portfolio performance.