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Telemarketing Coordinator (Banking)

On-site in Málaga·Full-time·Added 3 days ago (last checked 22 Oct)

Servinform

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Overview

Salary: €18,707 a year
About €1,400 a month after tax.
Work mode: On-site, Málaga
Contract: Permanent contract, full-time hours
Hours: Rotating shifts

Visa options

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Skills

Nice to have

Excel

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Previous experience in team management and Contact Center.

- Banking experience is highly valued.

- High level of Office Suite, especially Excel.

Pay & benefits

What you'll get

*What Do We Offer?

Immediate Start to a stable project with growth expectations
Permanent contract.
Gross annual salary: 18,707 euros (€1,558 gross/month)
Contact Center Agreement - Level 8

The role

In Málaga - Campanillas, we continue to expand our contact center team in the Banking Sector with the development of a stable project in which we receive and make calls for the clients of a banking entity, for whom we process their credit requests for customers, who, in the event they are denied, have the option to contract alternative products that we will offer them.

What you'll do

*Your functions will be the following:

Management and motivation of our sales team.
Control and sending of internal and client reports (sales ratios, call times…).
Coordination of teams, achievement of KPIs, working with the team to achieve objectives.
Management and control of vacation requests, compensatory time, shift changes, and extensions/reductions of working hours. Preparation of schedules and vacations for telephone agents and distribution of shifts in the assigned services based on forecasts. Establishment of breaks, permits, and holidays.
Periodic management and sending of the agent team dimensioning.
Perform dynamics and constructive contributions to increase the team's sales, fostering competitiveness and improving the team's productivity.

How you'll work

Full-time on-site (39h/w) from Monday to Friday on a weekly rotating schedule from 09:00 to 21:00 (service hours). Services are also provided on Saturdays (as required by the client)
Job location: Parque tecnológico de Andalucía, PTA(Campanillas). C/Severo Ochoa

About Servinform

Industry: Business Process Outsourcing
Website: servinform.es

In their own words

About the company & team

Servinform, we are a leading company in BPO and Contact Center services. We manage different projects for more than 1,500 companies - clients, thanks to a team of 6,000 professionals who carry out activities from Madrid, Seville, Barcelona, and Valencia.

Additional information

No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.

All open roles at Servinform