Customer Success Manager - Italian Market

HR tools were designed for offices, yet operational staff represent 55% of workers and deserve technology built specifically for them. Our mission is to improve their working lives, every day.

To managers and HR leaders, Skello offers seamless management from hiring to payroll: our AI automates the most time-consuming tasks, so they can plan ahead and maintain full control over operations. To operational teams, Skello guarantees a simple and collaborative experience from day one.

In July 2026, we reached an important milestone: a funding round of 200 million euros to accelerate our growth.

After 10 years spent listening to our customers, this new chapter reflects a conviction of ours: technology must support and enhance work, never replace people.

Our ambition is to become the go-to solution for AI-based HR management for all operational teams in Europe.

• 7 key sectors: Hospitality & Catering, Retail & FMCG, Healthcare, Construction, Industry, Services, Leisure

• 30,000 companies rely on Skello (Carrefour, Starbucks, Trattoria Zà Zà)

• 700,000 users use Skello every day

• Over 400 people in the Skello team

• 3 European hubs: Paris, Lille, Barcelona

💙 Our culture: SHIFT

• 💡 Set the bar higher everyday: always aim higher

• 🤝 Have each other's back: together we are stronger

• 🚀 Imagine tomorrow, start today: build tomorrow's future today

• 👟 Focus on customers first: the customer first and foremost

• 😄 Take work seriously, not ourselves: we take work seriously, not ourselves

In the Customer Success role (within our Italy team in Barcelona), you will be the point of reference for our Italian customers: you will accompany them from their first login to full platform adoption, ensuring their satisfaction, growth, and loyalty. It is a concrete opportunity to have a direct impact on the launch of a new market, with real autonomy and responsibility from day one.

• Onboarding & Training: Guiding new Italian customers through the onboarding process, providing comprehensive training to ensure they master Skello's features and seamlessly integrate the solution into their daily operations.

• Customer Advocacy: Acting as the main point of contact for your customer portfolio, building strong and trusting relationships. Understanding their needs, answering their questions, and proactively addressing any difficulties to maximize their satisfaction and platform usage.

• Upselling & Sales: Identifying upselling and cross-selling opportunities, promoting new features or higher-tier plans in line with customers' growing business needs. Your ability to identify these opportunities will be fundamental to our market growth.

• Feedback & Strategy: Gathering valuable feedback from our first Italian customers and acting as their internal voice. Sharing insights with the Product, Marketing, and Ops teams to contribute to refining our go-to-market strategy, the product roadmap, and the overall customer experience for Italy.

• Retention: Monitoring customer health and usage metrics to proactively identify and re-engage at-risk accounts, countering churn requests to ensure the highest level of retention.

• Embrace the spirit of teamwork, celebrating every milestone together

• You are ready to start this new adventure with us from January 2027.

• You speak Italian at a native level. You are comfortable in English

• You have a strong curiosity towards the world of sales

• You are proactive, ambitious and would like to work in a dynamic and fast-growing environment

• Empathy and excellent communication skills: you know how to actively listen to customers, make them feel at ease, and convey product value clearly.

• Problem solving and an analytical approach: you know how to read usage data to anticipate potential issues and find quick, effective solutions.

• Team spirit and adaptability: you love collaborating with different teams (Product, Marketing, Ops) and move with agility in a rapidly evolving context.

1. First interview with Talent Acquisition: Amal

2. Second interview with the Country leader manager and the Customer Success Mentor: Matteo and Anna

3. Third interview with our VP strategy & International: Paul

• 🍽️ Meal vouchers with Pluxee.

• 🩺 Health insurance with Alan.

• ☕ Free fruit and coffee in the office.

• 🌴 5 additional vacation days (Very Relaxing Days).

• 👩🏫 Onboarding and continuous training.

• 🍕 Monthly team building activities to build team spirit.

• 🌆 Modern office in central Barcelona, with a wonderful terrace, game areas, and weekly happy hours.

• 📈 Numerous career opportunities in a fast-growing scale-up context.

• 🤗 A team that supports each other and takes work seriously, without taking themselves too seriously