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Customer Support and Onboarding - Early Lifecycle - German

On-site in Barcelona·Added 10 days ago

SumUp

23 open roles

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Overview

Requirements

Have the right to work in Spain
SumUp doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.

Pay & benefits

What you'll get

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred) - Monday Breakfast, Wednesday and Thursday lunch.

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

Requirements

What we're looking for

Fluent in German and English (C1 or C2)
A natural problem-solver with a proactive mindset
An outstanding communicator who genuinely enjoys helping customers
Comfortable in a fast-paced, start-up environment
Excited to work onsite at our Barcelona HQ

The role

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

What you'll do

In this role, you will be responsible for building and maintaining successful client relationships.

Support new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)
Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goals
Monitor merchant activity, proactively reaching out to inactive users to offer support and boost engagement
Collaborate with sales teams to ensure seamless handovers and continuity of onboarding experience
Respond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as needed

Hiring process

5 steps5 interviews

Recruiter screening
With a recruiter · 30–60 min
Explores your motivation, purpose, curiosity, transferable skills and core values.
Hiring manager interview
With a hiring manager
Detail on the role and team structure; assesses collaboration, technical skills and proactivity.
Technical assessment
A business case, portfolio presentation or coding task to show how you think, briefed beforehand.
Team interview
With future teammates
Meet potential future teammates for a broader view of team culture.
Bar raiser interview
With interviewer from another team
An interviewer from a different team gives an unbiased perspective on your abilities and values.
Decision and offer · With a recruiter

Details of the technical assessment are shared in advance.
The bar raiser comes from a different team to give an unbiased view.

Hiring process

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

About SumUp

SumUp is a global financial technology company that provides payment solutions and point-of-sale systems for small and medium-sized businesses. Founded in 2012, the company has grown to serve over 4 million merchants worldwide, offering card readers, invoicing, and business banking services. With a strong presence across Europe, the Americas, and other regions, SumUp is a key player in the fintech industry, competing with companies like Square and iZettle.

In Spain, SumUp has a significant presence, with offices in Madrid and Barcelona, and a large number of open roles in sales, customer support, and engineering. The company is known for its dynamic, fast-paced work culture and its commitment to empowering small businesses. For international professionals, SumUp offers opportunities to work in a multicultural environment, with many roles requiring multilingual skills, particularly in German, French, Italian, and Portuguese. The company provides a supportive environment for relocation, with a focus on career growth and development.

Industry: Fintech
Founded: 2012
Employees: 1,000–5,000
Headquarters: London, UK
In Spain: Barcelona, Madrid
Website: sumup.com

Good to know if you are moving

SumUp has offices in Barcelona and Madrid, with a strong focus on multilingual roles, making it a great fit for international professionals.
The company offers a dynamic and inclusive work culture, with opportunities for career growth in sales, customer support, and engineering.
SumUp provides visa sponsorship and relocation support for eligible candidates, especially for roles in Spain.
Many roles require fluency in languages like German, French, Italian, and Portuguese, which can be a plus for multilingual candidates.
SumUp is a global company with a diverse workforce, and English is often the working language in the Spain offices.

In their own words

About the company & team

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

All open roles at SumUp