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Team Lead Account Manager - French

On-site in Barcelona·Added 11 days ago

SumUp

23 open roles

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Overview

Requirements

Have the right to work in Spain
SumUp doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Why you should join SumUp:

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🥗 Restaurant tickets (Edenred)

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

Requirements

What we're looking for

4 to 6 years of experience in managing large accounts
Strong leadership experience, managing high-performance teams
Strong sales and upselling capabilities
Excellent verbal and written communication skills In English
Data-driven mindset with experience in monitoring KPIs and portfolio performance

The role

As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment.

You'll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.

This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy.

What you'll do

Team leadership and coaching
Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
Hold regular 1:1s with team members focused on performance, development and engagement
Commercial performance management
Drive team performance against net revenue growth, retention and upselling KPIs
Monitor portfolio performance and identify opportunities to improve merchant engagement
Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
Support Account Managers in developing strong commercial conversations with merchants
Operational excellence
Ensure balanced workload management across the team
Identify skill gaps and implement targeted coaching and enablement initiatives
Build a performance culture that rewards accountability, ownership and continuous improvement
Cross-functional collaboration
Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.

Your mission:

Drive operational excellence and performance continuity
Accelerate activation and revenue generation
Strengthen cross-functional collaboration and process scalability
Develop talent and reinforce a high-performance culture

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.

Hiring process

5 steps5 interviews

Recruiter screening
With a recruiter · 30–60 min
Explores your motivation, purpose, curiosity, transferable skills and core values.
Hiring manager interview
With a hiring manager
Detail on the role and team structure; assesses collaboration, technical skills and proactivity.
Technical assessment
A business case, portfolio presentation or coding task to show how you think, briefed beforehand.
Team interview
With future teammates
Meet potential future teammates for a broader view of team culture.
Bar raiser interview
With interviewer from another team
An interviewer from a different team gives an unbiased perspective on your abilities and values.
Decision and offer · With a recruiter

Details of the technical assessment are shared in advance.
The bar raiser comes from a different team to give an unbiased view.

About SumUp

SumUp is a global financial technology company that provides payment solutions and point-of-sale systems for small and medium-sized businesses. Founded in 2012, the company has grown to serve over 4 million merchants worldwide, offering card readers, invoicing, and business banking services. With a strong presence across Europe, the Americas, and other regions, SumUp is a key player in the fintech industry, competing with companies like Square and iZettle.

In Spain, SumUp has a significant presence, with offices in Madrid and Barcelona, and a large number of open roles in sales, customer support, and engineering. The company is known for its dynamic, fast-paced work culture and its commitment to empowering small businesses. For international professionals, SumUp offers opportunities to work in a multicultural environment, with many roles requiring multilingual skills, particularly in German, French, Italian, and Portuguese. The company provides a supportive environment for relocation, with a focus on career growth and development.

Industry: Fintech
Founded: 2012
Employees: 1,000–5,000
Headquarters: London, UK
In Spain: Barcelona, Madrid
Website: sumup.com

Good to know if you are moving

SumUp has offices in Barcelona and Madrid, with a strong focus on multilingual roles, making it a great fit for international professionals.
The company offers a dynamic and inclusive work culture, with opportunities for career growth in sales, customer support, and engineering.
SumUp provides visa sponsorship and relocation support for eligible candidates, especially for roles in Spain.
Many roles require fluency in languages like German, French, Italian, and Portuguese, which can be a plus for multilingual candidates.
SumUp is a global company with a diverse workforce, and English is often the working language in the Spain offices.

In their own words

About the company & team

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

Additional information

About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

All open roles at SumUp