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Customer Success Manager -T-Cloud- German Speaker (m/f/d)

Hybrid in Bilbao·Full-time·Added 3 days ago (last checked 19 Oct)

T-Systems Iberia

88 open roles

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Overview

Work mode: Hybrid, Bilbao
Contract: Full-time
English: Required
Other languages: German
Benefits: Private health insurance, flexible pay plan, meal vouchers

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Skills

Nice to have

Mentoring

Requirements

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Willingness to travel nationally and internationally.

Certifications required for the position:

OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

DevOps Foundation
OTC Architect
Fluent written and spoken German and English.

Pay & benefits

Additional Information

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits

Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
Telemedicine.
Life and accident insurance.
Social fund.

Wellbeing & time off

26+ working days of vacation per year.
Free access to specialist services (medical, legal, wellness).
100% salary coverage during medical leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

The role

Company Description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Hiring process

Apply online through the job portal; plan for six to eight weeks from application to acceptance

Applications are accepted only through the online job portal.
Status and next steps are visible in the applicant profile's applications overview.
Group-level statement from T-Systems International, not specific to Iberia.

About T-Systems Iberia

T-Systems Iberia is the Spanish subsidiary of T-Systems, the digital services arm of Deutsche Telekom, one of the world's leading telecommunications and IT services providers. T-Systems offers a broad range of IT services including cloud computing, cybersecurity, AI, data analytics, and enterprise application management, serving large enterprises and public sector clients. With a global workforce of tens of thousands, T-Systems operates across multiple countries, and its Iberia branch is a key hub for software development, cloud architecture, and public sector digitalization projects.

In Spain, T-Systems Iberia has offices in Madrid and Barcelona, and it is a significant employer of IT professionals, particularly in areas like SAP, cloud architecture, AI, and public administration solutions. The company is known for its stable, corporate environment, offering opportunities for international professionals to work on large-scale projects for both Spanish and European clients. Many roles require English, and some require German, reflecting the company's cross-border operations. T-Systems Iberia is an attractive option for those seeking a well-established, multinational IT employer with a strong focus on innovation and public sector work.

Industry: IT Services
Founded: 2000
Employees: 30,000–50,000
Headquarters: Frankfurt, Germany
In Spain: Madrid, Barcelona
Website: t-systems.com

Good to know if you are moving

T-Systems Iberia has offices in Madrid and Barcelona, offering opportunities in two of Spain's most dynamic tech hubs.
The company is part of Deutsche Telekom, providing access to a large international network and potential career mobility across Europe.
Many roles require or prefer German language skills, which can be an advantage for German-speaking professionals.
T-Systems Iberia works extensively with the Spanish public sector, offering stable, long-term projects.
The company supports relocation and offers a multicultural work environment with employees from various countries.

All open roles at T-Systems Iberia