Cloud Marketplace and Process Specialist

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The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA.

An important role for this Specialist will be to design and implement a scalable central operational processes and monitoring service aligned to TD SYNNEX's platform offerings as well as applicable Cloud Vendors following. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams and vendors, to develop the right strategies, and to prepare internal systems and processes to launch products/services/programs/campaigns across EMEA. Other project orientated duties may be assigned as needed.

The team is also responsible to roll-out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners, to develop the right strategies, and strive to deliver best in class systems with maximum impact and synergy across Europe.

• Own definition and design in central operations to support TD Cloud Business.
• Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions. Deploy services and escalate them as needed.
• Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal and compliance rules.
• Review existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, technical support, or others as necessary.
• Maintain, manage and constantly improve central services.
• Ensure that standard procedures related to Purchase to Pay and Order to Cash are in place, communicated and applied to achieve service level within the geography under his/her responsibility.
• Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fulfilment and vendor and customer invoicing.
• Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs and deployment of the necessary revenue and pricing processes supporting our solution offering.
• Manage constant communication with countries, legal department and other stakeholders around processes.