The English-language job board for Spain

Salesforce Service Cloud Voice Consultant

Remote from Spain·Added 4 months ago

This job was published 4 months ago

Tecdata Engineering

1377 open roles

Apply

Overview

Job details

Up to €40,000 a year
Gross, as stated in the ad.
About €2,470 a month after tax.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Have 2+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Between 2 and 5 years of experience with Salesforce Service Cloud Voice.
Experience in administration or implementation of Contact Center solutions.
Functional and technical knowledge of customer service processes.
Experience working with Amazon Connect as a telephony platform.
Configuration and management of:
- Call routing.
- IVR.
- Service queues.
- Agent skills and capabilities.
- Call recording.
- Monitoring and reporting.
Design of CTI integrations.
Participation in end-to-end Contact Center projects.
Ability to translate business needs into technical solutions.
Experience in testing, deployment, and support of customer service platforms.

The role

We are looking for a Salesforce Service Cloud Voice Consultant with experience in Contact Center and CTI environments, capable of participating in implementation, configuration, and evolution projects for customer service platforms based on Salesforce.

The professional will act as a link between business and technology, participating in the functional and technical design of omnichannel service solutions, integrating telephony, CRM, and agent management tools.

What you'll do

Analysis of functional and technical requirements related to Contact Center and CTI.
Design of solutions based on Salesforce Service Cloud Voice.
Configuration and administration of telephony integrations.
Participation in technical estimations and definition of implementation efforts.
Development and configuration of the CTI connector.
Execution of functional, integrated, and acceptance testing.
Technical support during deployments and production go-live.
Collaboration with business, operations, and technology teams.
Participation in migration projects from legacy platforms or CCaaS solutions towards Salesforce Voice and Amazon Connect.

General Information

📍 Location: 100% Remote
💰 Salary: Up to €40,000 SBA
🌍 English: Valued
👨💻 Experience required: 2-5 years

Main Technologies

Salesforce Service Cloud Voice
Amazon Connect
Salesforce CRM
CTI Integration
Contact Center
IVR
Routing & Skills Management
Omnichannel Customer Service

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering