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Salesforce Service Cloud Voice Consultant

Remote from Spain·Added 4 months ago

This job was published 4 months ago

Tecdata Engineering

1377 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Have 2+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Between 2-5 years of experience implementing or administering Service Cloud Voice in Salesforce, ideally with Amazon Connect as the telephony backend. Having participated in end-to-end contact center projects, not just at the CRM layer: routing, IVR, recording, queues, skills, routing, supervision, analytics, and quality. Translating business needs into technical design. Desirable to have experienced migrations from legacy platforms or different CCaaS towards Salesforce Voice or Amazon Connect.

Nice to have

Desirable experience in other CCaaS platforms such as Talkdesk, Genesys, Odigo, Avaya, Five9 or similar will be valued.

The role

What you'll do

Analysis of CTI requirements and technical design. Implementation effort estimation. Developments and/or configurations on the CTI connector. Testing, deployments, and technical Support to the team.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering