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Problem Manager

Hybrid in Madrid·Added 2 days ago (last checked 26 Oct)

Tecdata Engineering

1550 open roles

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Our summary

Work mode: Hybrid, Madrid

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Banking experience is essential, preferably Spanish (Banco de España, DORA).
Systems and infrastructure branch, not development. 90% of incidents come from systems: they must understand if an alert comes from a database, network, firewall...
Solid and demonstrable experience in problem and incident management. It can be someone more junior if they have a good foundation in day-to-day operations.
ITIL and root cause analysis.
Must know how to write clear and structured reports.
Good communication and ability to coordinate teams and providers.

Nice to have

Dynatrace.
Jira and Confluence (this is the tool they use, although it is not essential).
Cloud knowledge (Azure, AWS, or GCP).

The role

Problem Manager in the Service Management (SMO) team.

What you'll do

Problem management according to ITIL, from identification to closure: backlog, priorities, owners, and follow-up on improvement actions.
Identify recurring incidents and coordinate root cause analyses with internal technical teams and providers.
Support in incident management: coordination of war rooms when there are production outages.
Prepare incident and problem reports (post-mortem, root cause, restoration and improvement actions) for management, the business, and the bank's clients.
Prepare information for service committees.
Review alerts on the monitoring dashboard.

How you'll work

Hybrid: 3 days in the office (Gran Vía, Madrid) and 2 at home. For the first 4-6 weeks, on-site.
Schedule: Monday to Thursday from 8:00 to 17:30 and Fridays from 8:00 to 14:00. Starting at 8:00 is mandatory due to daily meetings.
No on-call shifts at the beginning; later on, yes.
6-month contract, renewable.
Basic English, sufficient to read documentation.
Start as soon as possible.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering