Design Operations

• Permanent contract.
• We care about flexibility, positioning ourselves as a benchmark in new ways of working, schedules, shifts, and work-life balance measures.
• Availability to activate the pension plan with the corresponding contributions from the participant and the company.
• Life insurance and private medical insurance (100% covered by the company).
• Restaurant card, according to the collective agreement.
• 100% sick leave top-up.
• Access to corporate office parking.
• You will have exclusive discounts as a Telefónica employee on various products and services.
• Free access to language training (English, German, and Portuguese) as well as Telefónica University and various E-learning platform courses.
• You will be able to stay up to date in digitalization (Digital Office, Data Analytics, Automation, and Artificial Intelligence)
• Boosting your professional development through continuous training tailored to your needs and motivations.
• Be part of major national and international projects in the audiovisual world.
• Telefónica is one of the companies recognized as a Top Employer brand, due to its environment that fosters personal and professional growth.

Telefónica's pay TV and entertainment portfolio in Brazil and Europe aims to offer an exceptional entertainment experience to our customers.

The person in this role will be part of a team with a clear mission: to create excellent multimedia products for mobile, web, and TV. The focus is on increasing user engagement through an advanced entertainment service based on user insights.

This role is part of the eXperience Design (XD) team and aims to drive operational efficiency, process adoption, and the scalability of the Design System, contributing to a better user experience in Telefónica's entertainment products.

• Analyze the situation and maturity of the eXperience Design team, identifying opportunities for improvement in capabilities, processes, community, and culture.
• Design, document, and evolve the team's workflows (briefing, handoff, reviews, design QA, dependency management, etc.).
• Lead continuous improvement initiatives that allow for increased operational efficiency and value delivery.
• Manage and track design projects in collaboration with Product, Development, Project Management, and Operations teams.
• Define and maintain governance models, conventions, contribution processes, and asset control.
• Drive the adoption of new ways of working through onboarding, training, workshops, documentation, and support for teams.
• Define and track metrics for the adoption and evolution of design practices, sharing learnings with the organization.
• Promote a user-centered design culture and act as a reference for Design Operations best practices.
• Design, document, and maintain components, patterns, libraries, and design tokens in Figma with a focus on reuse and scalability.
• Ensure visual, functional, and experiential consistency across products and platforms through the evolution of the Design System.
• Ensure the accessibility, flexibility, and maintainability of the system, aligning it with inclusive design standards and best practices.
• Collaborate with designers and developers in design and implementation reviews to ensure correct adoption of the system.
• Identify, prioritize, and evolve new components and capabilities that contribute to improving the efficiency and quality of solutions.
• Work closely with designers, researchers, Product Managers, and development teams to align processes, design, and implementation.
• Communicate decisions, standards, and best practices clearly, promoting the adoption of the Design System and design processes throughout the organization.