Mobile Access Network Expert

Immersing yourself in innovative and challenging projects.

Boosting your professional development through continuous training tailored to your needs and motivations.

Te ofrecemos un contrato Indefinido y una retribución muy atractiva.

Life insurance, pension plan, and private medical insurance.

Inviting you to participate in our volunteering program.

Telefónica España

¿Quieres unirte a una empresa líder en la industria tecnológica?

Sabemos que estás en búsqueda de un cambio...

And that's why, at Telefónica España, we offer you the opportunity to join our team.

Con esta oportunidad podrás adentrarte en el apasionante universo tecnológico y ser parte del cambio: un mundo más conectado, más humano, y lleno de historias que transforman vidas.

That you are passionate about guaranteeing the best experience for millions of customers and leading initiatives that directly impact the quality of the mobile network to:

Drive the continuous improvement of mobile network availability, comprehensively addressing all its areas: radio, infrastructure, operating processes, root cause analysis, cross-functional improvement plans, and end-to-end (E2E) projects.

Actively participate in the management of critical incidents, being part of crisis committees and coordinating the necessary actions until full service recovery.

Collaborate closely with the Engineering, Planning, Technology, and After-sales areas to ensure efficient network operation and compliance with committed availability levels.

Work alongside strategic manufacturers and suppliers to optimize network operation, anticipating risks, identifying improvement opportunities, and resolving incidents before they impact the customer.

Define, lead, and drive improvement plans and transformation projects, from their conceptualization and design to the monitoring of their implementation and results.

Lead multi-operator projects, guaranteeing effective communication and adequate coordination of information flows between all parties involved.

Manage multi-vendor contracts and monitor service level agreements (SLAs), ensuring compliance with established commitments.

Participate in internal and external audits, contributing to the improvement and assurance of the processes associated with the activity.

Some of your challenges will be:

Challenge 1: Achieve mobile network availability objectives by leading improvement projects and executing and monitoring the necessary corrective actions. You will work actively on the escalation and resolution of complex incidents as well as seeking alternative solutions for service resolution.

Challenge 2: Monitor activity from end to end: situation and recurring incident analysis, process improvement, management of incidents with severe impact on customers and escalations, participation in crisis committees, preparation of post-mortem reports, and monitoring of action plans until definitive resolution.

Challenge 3: Generate structural improvement plans for network maintenance and support:

Collaborate with Engineering, Planning, and Technology to reinforce network robustness based on operational experience.

Work with suppliers to achieve high availability levels and reduce the impact of outages on the end customer.

Drive the automation and hyper-automation of operating mechanisms to improve availability and reduce OPEX.

Challenge 4: Develop and coordinate multi-operator, multi-technology, and private network projects derived from network evolution, ensuring communication between parties and the achievement of milestones.

Challenge 5: Monitor open cases with suppliers—complaints, failures, software errors, spare parts, and other needs derived from mobile access support—until their resolution and closure.

WORK LOCATION: NATIONAL SCOPE.

We are committed to the balance between professional and personal life. At Telefónica Spain, we promote flexibility, positioning ourselves as a benchmark in new ways of working, schedules, working hours, and work-life balance measures: you will be able to enjoy a hybrid work model.