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Level 1 Support Coordinator

Hybrid in Spain·Added yesterday (last checked 28 Oct)

Telefónica

218 open roles

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Our summary

Work mode: Hybrid, Spain
Spanish: Native level
Education: Higher vocational training (FP Grado Superior)

Visa options

The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

Kubernetes

This job advert was originally written in Spanish.

Requirements

What we're looking for

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

Availability to work on-site at the client's facilities and provide support to the operations teams in response to service needs, facilitating the coordination and resolution of incidents that require your intervention. Due to the location of the offices, it will be necessary to have your own means of transport.

Experience

Experience in coordinating technical support or IT operations teams.

Experience in support service management, SLA monitoring, and indicator analysis.

Experience with ticketing and monitoring tools.

Education

Required:

Higher vocational training in Network Computer Systems Administration.

Technical knowledge

Windows and Linux operating systems.

Databases and SQL.

MDW.

VDI environments.

O365 and Exchange.

Storage and backup.

Virtualization.

To perform the role, the skills that would best fit the team and the project would be:

Customer orientation and service vocation.

Leadership and team coordination skills.

Communication and teamwork skills.

Organizational skills and ability to manage priorities.

Analytical skills and results orientation.

Proactivity, problem-solving, and orientation toward continuous improvement.

LANGUAGES

Required: Spanish

Nice to have

Experience in 24x7 operations services and in client communication will be valued.

Desirable

Engineering degree or degree in Computer Science or Telecommunications.

Certifications related to service management (example: ITIL)

Knowledge of Kubernetes and OpenShift will be valued.

Optional: Intermediate English (B1).

Pay & benefits

What you'll get

Work-life balance measures and flexible working hours
Ongoing training and certifications.
Hybrid remote work model.
Attractive social benefits package
Excellent dynamic and multidisciplinary work environment
Volunteering programs

The role

In the Cloud Service Delivery Center of Telefónica Cybersecurity & Cloud Tech, we are driven by our clients' challenges, their transformation, and their success. Everything happening in the Cloud moves us. We live and breathe a complex technological world, and within it, we create a space where we design, integrate, and manage solutions to help our clients achieve their goals.

Specifically in this area, our mission is: the operation and first-level support for clients who trust us with their computer systems, focusing especially on computing infrastructures.

What you'll do

We are looking for a proactive, decisive, and customer-oriented Level 1 Support Coordinator to coordinate our technical support team in a 24x7 service.

This position is key to guaranteeing the correct functioning of the service, supervising team activity, ensuring compliance with established service levels, and promoting quality care.

To achieve this, your day-to-day will involve several tasks:

Coordinate and supervise the global activity of the Level 1 support team, in collaboration with the shift leaders.

Perform team monitoring, identifying needs, facilitating resources, and promoting their professional development.

Ensure the motivation, commitment, and smooth functioning of the team, fostering a collaborative work environment.

Coordinate with other teams and support levels to guarantee operational continuity and efficient incident management.

Plan resources and shifts to ensure 24x7 service coverage.

Supervise performance indicators and SLA compliance, identifying deviations and proposing corrective actions.

Act as an interlocutor with the client and managers of other teams, monitoring service commitments.

Prepare activity reports, analyze results, and drive continuous improvement initiatives.

Ensure the correct application of procedures and promote the updating of operational documentation.

About Telefónica

Telefónica is one of the world's largest telecommunications companies, providing fixed and mobile connectivity, digital services, and technology solutions to consumers and businesses across Europe and Latin America. With over 100,000 employees and a strong presence in Spain, the UK, Germany, and Brazil, the company operates through brands such as Movistar, O2, and Vivo, and has expanded into areas like cybersecurity, cloud, IoT, and AI through its innovation units.

In Spain, Telefónica is headquartered in Madrid and is a major employer of tech talent, with a strong focus on cybersecurity, data, and AI. The company actively hires international professionals, offering roles in English and fostering a diverse, innovative culture. Its Spanish operations are central to its global strategy, making it a relevant option for internationals seeking to work in a large, established tech and telecom player in Spain.

Industry: Telecom
Founded: 1924
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

Telefónica's Spanish offices are largely based in Madrid and Barcelona, with a significant tech hub in the Distrito Telefónica complex in Madrid.
The company frequently hires international tech talent and many roles are offered in English, making it accessible for non-Spanish speakers.
Telefónica has a strong commitment to innovation, with dedicated units like gAIt and Wayra focusing on AI and startups.
The company offers a comprehensive relocation package and support for international hires, including visa assistance.
With a global presence and a large Spanish operation, Telefónica provides opportunities for internal mobility across countries and roles.

In their own words

About the company & team

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.

We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!

www.telefonicatech.com

Additional information

#WeAreDiverse #WePromoteEquality

We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.

Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

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