B2B and SME Voice Services Project Manager

Si te unes a Telefónica, te unes a una de las empresas tecnológicas TOP TEN para trabajar en España y a un equipo que no deja de reinventarse cada día para ser líder en su sector.

Y es que, en Telefónica España, creemos firmemente que son las personas como tú las que dan sentido a la tecnología y no al revés. Queremos hacer nuestro mundo más humano, conectando la vida de las personas. Y por ello, aspiramos a digitalizar a toda la sociedad, sin dejar a nadie atrás.

Además, somos uno de los mejores empleadores:

• Sumergiéndote en proyectos novedosos y retadores.
• Impulsando tu desarrollo profesional, a través de formación continua adaptada a tus necesidades y motivaciones.
• Apostamos por el equilibrio entre la vida profesional y personal. En Telefónica España impulsamos la flexibilidad, posicionándonos como referente en nuevas formas de trabajo, horarios, jornadas y medidas de conciliación: podrás disfrutar de un modelo híbrido de trabajo.
• Te ofrecemos un contrato Indefinido y una retribución muy atractiva.
• Seguro de vida, plan de pensiones y seguro médico privado.
• Invitándote a participar en nuestro programa de voluntariados.

Personas con muchas ganas de darlo todo y marcar la diferencia. Apasionadas de la innovación y las tecnologías punteras.

Con esta oportunidad podrás adentrarte en el apasionante universo tecnológico y ser parte del cambio: un mundo más conectado, más humano, y lleno de historias que transforman vidas.

WE WANT PEOPLE LIKE YOU...
We are looking for a person to lead end-to-end projects for the creation, evolution, transformation, and implementation of voice services for companies in the B2B and SME segments.

You will coordinate Product and Marketing, Engineering, Technology, Network, Systems, Operations, Support, Security, commercial channels, and providers, ensuring compliance with scope, deadlines, costs, quality, regulation, customer experience, and operational readiness, from demand definition to service production launch and evolution.

You will work with services such as Corporate, Business Trunking, multiSIM, Mobile Recorder, Roaming Group, and Capture Group, as well as with Private Mobile Network solutions based on 5G SA with slicing. Additionally, you will drive the practical, safe, and responsible use of artificial intelligence and automation to improve decision-making, traceability, quality, and time-to-market.

1. Manage the demand and E2E lifecycle of B2B and SME voice services:

• Capture business and customer needs and convert them into scope, functional, technical, operational, and regulatory requirements, and acceptance criteria.
• Define planning, milestones, deliverables, responsibilities, dependencies, and the monitoring model.
• Prioritize demand and coordinate evolutions, obsolescence, and platform changes.
• Ensure commercial, technical, operational, and support readiness before production launch.
• Maintain traceability and executive reporting for each initiative.

2. Direct complex and cross-functional technological voice service projects:

• Manage scope, planning, budget, risks, incidents, decisions, and dependencies.
• Coordinate internal and external multidisciplinary teams without the need for hierarchical dependency.
• Prepare and lead monitoring, decision, and escalation committees.
• Manage providers, developments, and integrations, ensuring compliance with contracted commitments.
• Prepare executive and technical documentation to facilitate decision-making.

3. Ensure the E2E viability, evolution, and quality of the services under responsibility:

• Corporate.
• Business Trunking.
• multiSIM.
• Mobile Recorder.
• Roaming Group.
• Capture Group.
• Coordinate functional definition, architecture, numbering and routing, signaling, integration with network and systems, provisioning, rating, support, operation, testing, and certification.
• Coordinate migrations, continuity, and the orderly withdrawal of obsolete solutions.

4. Lead the development of advanced voice and communications solutions over Private Mobile Networks based on 5G SA with slicing:

• Translate business use cases into service requirements regarding coverage, capacity, latency, availability, security, and quality of service.
• Coordinate integration with IMS, 5G core, voice platforms, devices, provisioning, OSS/BSS, and corporate systems.
• Define and validate E2E tests, pilots, acceptance criteria, observability, and the operating model.
• Manage technological, regulatory, spectrum, terminal, manufacturer, and integrator dependencies.

5. Apply artificial intelligence and automation to service development and management:

• Use generative AI to analyze requirements, summarize meetings, prepare documentation, prepare committees, manage knowledge, and support risk and incident analysis.
• Apply analytical AI to demand trends, quality, alarms, incidents, and adoption, where data and authorization exist.
• Design low-code/no-code automations for milestone tracking, actions, alerts, reporting, and information consolidation.
• Critically evaluate results, avoid unsupervised automatic decisions, and apply security, privacy, confidentiality, traceability, and human supervision.

6. Act as the E2E interlocutor and coordinator between B2B Product/Marketing, Engineering, Technology, Network, Systems, Operations, Support, Security, Procurement, and commercial channels:

• Facilitate agreements and resolve conflicts regarding priority, scope, or responsibility.
• Ensure a shared vision of the service and its impact on the customer, network, systems, and operation.
• Maintain documentation, decisions, risks, actions, and dependencies in corporate management tools.
• Communicate status and decisions with a level of detail adapted to technical, business, and management teams.

WORK LOCATION: NATIONAL SCOPE

NO. OF VACANCIES: 1

• Minimum recommended experience of 3 years leading technical projects in Telco and/or IT environments, preferably in voice and communications services for companies.
• Demonstrable experience coordinating multidisciplinary teams and providers, managing several projects simultaneously, and participating in design, integration, testing, production launch, and operation.
• Experience in IMS, SIP, VoLTE/VoNR, 5G SA, slicing, Private Mobile Networks, BSS/OSS, Jira, Confluence, generative artificial intelligence, data analysis, and automation will be valued.

Telefónica define una cultura de alto impacto y un modelo común de liderazgo que nos permite convertir la estrategia en acción, basado en tres actitudes clave:

• Dar lo mejor de nosotros
• Cuestionar nuestros límites
• Crecer juntos
  
  

Y en seis capacidades que marcan la diferencia en el día a día:

• Foco en el cliente
• Excelencia en la ejecución
• Innovación digital
• Claridad y valentía
• Impulso de la responsabilidad
• Desarrollo de las personas