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Head of Business

Hybrid in Barcelona·Full-time·Added 4 months ago (last checked 19 Oct)

Teleperformance Spain

147 open roles

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Overview

Work mode: Hybrid, Barcelona
Contract: Permanent contract, full-time hours
Relocation: A relocation package
English: Required
Experience: 2+ years
Benefits: Private health insurance

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

Data Analysis

Requirements

What we're looking for

Minimum 2 years of experience as Team Manager
Excellent level of English.
Strong presentation, analytical and problem-solving skills.
Demonstrated people motivation and development skills.
Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
Strong written and verbal communication skills, proficient in business writing.
Ability to work with multiple projects simultaneously in a complex environment.

Nice to have

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

Pay & benefits

What you'll get

Full-time position
Competitive Salary.
This is a Hybrid working model in Barcelona.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Permanent Contract.
Relocation package:
Flight ticket
Taxi from the airport in Spain to your new accommodation
Accommodation in a nice individual studio
Support with a private Health Insurance
3 weeks of intense introduction training on products and specific sales training.
Employment with the world's largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements and personal development.
Office location surrounded by the sea (World Trade Center, Barcelona, Spain).

The role

What you'll do

Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
Monitoring performance and building action plans towards improvement of it.
Build sales strategy and monitor the execution and effectiveness of it.
Responsible for performance improvement plans and performance appraisal reviews.
Accountable for team members development and career path clarity.
Coach their direct report and second level towards their professional development through 1x1 and others.
Responsible for operating profit: ensuring the most efficient possible operation including
financial forecasting.
Responsible for employee satisfaction and motivational and engaging plans execution.
Managing and engaging different stakeholders towards the improvement of client satisfaction.

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry: BPO
Founded: 1978
Employees: 100,000+
Headquarters: Paris, France
In Spain: Barcelona, Madrid, Salamanca and 3 more
Website: teleperformance.com

Good to know if you are moving

Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

In their own words

Additional information

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

All open roles at Teleperformance Spain