The English-language job board for Spain

Support Service Specialist

Remote, LatAm, Europe·Added 25 days ago

Toloka

9 open roles

Apply

Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Toloka doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Russian
The ad asks for Russian, or counts it in your favour.

Requirements

What we're looking for

Passionate about assisting people and providing exceptional service;
Excellent command of English and Russian languages;
Ability to independently find answers to questions using available documentation;
Previous experience in support services or written communication with individuals is a plus.

The role

The Support Service Specialist plays a crucial role as the primary liaison between the service and its users. This individual possesses a comprehensive understanding of the service, the entire team, and its intricacies. Using clear and professional language, the Support Service Specialist assists users worldwide in comprehending the details of earning potential while performing tasks within the service. Additionally, they perform proactive support tasks by processing various internal system signals.

The Support Specialist consistently prioritizes the service they support, actively sharing valuable insights and suggesting improvements to streamline processes and address user inquiries. They maintain direct communication channels with the product team, designers, lawyers, and analysts.

What you'll do

Respond to user inquiries in writing, adhering to the company's established style;
Collect and analyze statistics on user appeals to derive valuable conclusions;
Enhance the internal knowledge base and documentation for users;
Participate in general meetings of the support team and the product department;
Take responsibility for various aspects of user support.

How you'll work

Remote-first, working with a globally distributed team across multiple time zones.

About Toloka

Toloka is a global technology company that provides a crowdsourced data labeling and AI training platform. It enables businesses to build, evaluate, and improve machine learning models by connecting them with a global network of human contributors who perform tasks like data annotation, content moderation, and search relevance evaluation. The company operates at scale, serving clients across industries such as e-commerce, search, and autonomous driving, and is known for its AI-driven approach to data quality and efficiency.

In Spain, Toloka has a presence with a focus on commercial and legal roles, as part of its broader European operations. The company's work culture is remote-friendly and international, with teams distributed across multiple countries. For international professionals, Toloka offers the opportunity to work in a fast-growing AI sector, with a diverse and multicultural environment, and the chance to contribute to cutting-edge machine learning projects.

Founded: 2014
Employees: 500–1,000
Headquarters: Lucerne, Switzerland

Good to know if you are moving

Toloka is a remote-first company, offering flexibility to work from anywhere in Spain.
The company has a strong international culture, with employees from over 20 countries.
Toloka is a leader in the AI data labeling space, providing exposure to cutting-edge technology.
The role in Spain is focused on commercial contracts, offering a chance to work in a legal and business capacity within a tech company.
Toloka provides competitive compensation and benefits, including stock options.

In their own words

About the company & team

At Toloka AI we create data that powers leading GenAI models and innovations. We work with big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains-from doctors and lawyers to physicists and engineers-and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients.

Recently, we secured strategic investment led by Bezos Expeditions with participation from Mikhail Parakhin, CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA, UK, the Netherlands, Czech Republic, Serbia, and more.

Additional information

[Important Notice] Scam Alert Regarding Fake Job Posting

It has come to our attention that an individual or group is fraudulently impersonating Toloka to post fake jobs and solicit personal information from applicants. Please be aware:

Official Communication: Our recruiting team will only contact you from an official "toloka.ai" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.

Our Process: We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.

Official Listings: All legitimate job openings are posted on our official careers page: https://toloka.ai/careers#job-list

What to do: If you see a suspicious job posting or have been contacted by someone you suspect is a scammer, please do not provide any personal information. Instead, report the incident to us directly at security@toloka.ai and report the profile/post to LinkedIn. We are taking this matter very seriously and are working with the appropriate parties to resolve it.

Thank you for your vigilance!

To learn how we collect, use, disclose, and store personal data, check out our Privacy Notice.

All open roles at Toloka