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Customer Service Representative (Catalan) - Afternoon Shift

Spain·Part-time·Added 5 days ago

Transcom

18 open roles

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What they offer

  • €1,098 a month

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Spain

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

Customer Service Representative (CSR)

Do you speak Catalan and want to work in customer service? Do you like listening to and helping others?

We are looking for new colleagues to join our team in Alicante.

Join Transcom as a Customer Service Teleoperator!

What you'll do

In this position, you will be the voice of one of the leading supermarkets in the Spanish market. Your main mission includes:

  • Providing exceptional customer service through telephone, chat, and email.
  • Assisting customers with inquiries regarding product availability in stores, opening hours, and locations.
  • Identifying and evaluating customer needs to achieve high levels of satisfaction.
  • Using internal tools to document interactions accurately.
  • Contributing to a positive team environment by sharing knowledge and improvements.

How you'll work

  • Estimated start date 05.10.2026.
  • 30-hour work week from Monday to Sunday. (Maximum 2 weekends per month; in case you work the weekend, you will have the corresponding days off during the week).
  • Afternoon shift from 15:00 to 21:00.
  • Initial temporary contract.
  • Work modality: On-site at our Alicante offices: Av Perfecto Palacio de Fuente, 6, 03003 Alicante.

Requirements

What we're looking for

To succeed in this role, you need to meet the following requirements:

  • Bilingual level of Catalan; speaking English is also highly valued.
  • Interest in customer-facing roles.
  • Regular use of computer tools.
  • Residence in Alicante.

Pay & benefits

What you'll get

What do we offer?

  • You will receive the necessary training for the job position within the contract.
  • Salary of €1098 gross /monthly according to the Contact Center agreement with Teleoperator Category.
  • Employee discount club, and Transcom Care (social activities).
  • We are proud to say that 90% of our Managers and Directors started their careers as agents, a clear sign of our career development plan.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry
Customer Experience Services
Founded
1995
Employees
10,000–50,000
Headquarters
Stockholm, Sweden
In Spain
Madrid, Barcelona
Website
transcom.com

Good to know if you are moving

  • Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
  • The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
  • Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
  • Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
  • Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Transcom is a company committed to equal opportunities between men and women.

Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.

We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, providing services in 33 languages to international brands across various sectors.

That's who we are.

Every day, someone like you begins their adventure at Transcom. Let us discover your potential, and we'll turn it into key skills for your future. We work as a team and are always looking for positive change.

We care about others, and we are committed to both our customers and ourselves. We keep our minds open and are always willing to learn and grow. With a positive attitude, there will be no limits you can't reach.

Do you want to be part of a team that values talent and diversity?

We look forward to seeing you at Transcom Alicante!

All open roles at Transcom

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