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Energy Teleoperator - 3 Weeks Remote and 1 In-person

Spain·Added 7 days ago

Transcom

18 open roles

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What they offer

  • €1,098 a month

    Gross, as stated in the ad.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Spain

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

How you'll work

  • Schedule flexibility: Afternoon shifts from Monday to Friday (20/25/30 hours per week).
  • Hybrid model: On-site work 1 week per month at our offices in San Juan de Aznalfarache (Seville) and the rest remote.

Job Category

Customer Service Representative (CSR)

Description

Are you looking for Monday-to-Friday stability? Do you enjoy listening to, helping, and advising others?

At Transcom Sevilla, we are expanding our team and looking for people with sales skills to advise our customers, helping them find the best solution for electricity and gas, always adapted to their needs and offering them the close and personalized attention they deserve. Join our team and let's build a positive experience for every customer together.

What's in it for you!

Requirements

What we're looking for

To succeed in this role, you need to meet the following requirements:

  • Analytical capacity.
  • Sales skills.
  • Call quality.
  • Phone excellence.
  • Skill in using computer platforms.
  • Residence in Seville.
  • Immediate availability. Start after training.

Pay & benefits

What you'll get

  • Salary conditions: According to the Contact Center Collective Agreement with Call Center Agent Category (e.g., 30 hours/week €1,098 gross/month in 12 payments + unlimited incentives).
  • Special rewards plan: In addition to your usual commissions, we have an extra incentive program that we will detail to you during the selection phase.
  • Training: From Monday 28/09 to Monday 05/10 (15:00 to 21:00hs). A bonus of 150 gross euros once the probationary period is completed. Start of production on 06/10.
  • Professional development: Real career path (90% of our Managers and Executives started their careers as agents).
  • Extra benefits: Employee discount club, and Transcom Care (social activities).

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry
Customer Experience Services
Founded
1995
Employees
10,000–50,000
Headquarters
Stockholm, Sweden
In Spain
Madrid, Barcelona
Website
transcom.com

Good to know if you are moving

  • Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
  • The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
  • Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
  • Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
  • Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.

We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, providing services in 33 languages to international brands across various sectors.

That's who we are.

Every day, someone like you begins their adventure at Transcom. Let us discover your potential, and we'll turn it into key skills for your future. We work as a team and are always looking for positive change.

We care about others, and we are committed to both our customers and ourselves. We keep our minds open and are always willing to learn and grow. With a positive attitude, there will be no limits you can't reach.

Do you want to be part of a team that values talent and diversity?

We look forward to seeing you at Transcom Seville!

Additional information

Transcom is a company committed to equal opportunities between men and women.

All open roles at Transcom

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