€26K
Overview
Job details
€22,000 a year
Gross, as stated in the ad.
About €1,500 a month after tax.
Requirements
Have the right to work in Spain
Universidad Europea doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Villaviciosa
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
This job was automatically translated to English,.
The role
Do you have experience in customer service roles? Do you handle e-Learning platforms with ease? Would you like to have a professional opportunity at UEM where you can demonstrate all your potential and open doors to stabilize your career with us? Keep reading!
At Universidad Europea we are looking for an Online Tutor to join our great team of Tutors during the autumn 2026 campaign, whose mission will be to guide and advise students enrolled in online degrees.
What you'll do
Be the point of connection between the student and the university.
Closely monitor the student's progress throughout their entire course of study, keeping in mind that the academic part is the responsibility of the teachers.
Provide guidance on all those administrative procedures that the student may need to complete.
Tutoring and proactive telephone follow-up with all your students on a periodic basis from the formalization of their enrollment.
Detect risk of dropout among your students.
Development of action plans for student retention.
Supervise the correct progress of the studies.
Participate in the design of the project's improvement plans, contributing to continuous development.
Cross-selling of other degrees.
How will you carry it out?
You will have direct contact with our students via telephone.
You will interact with them through the virtual campus.
You will carry out an individualized follow-up process taking into account each student's situation.
You will supervise exams where you will be able to put a face to your students.
Requirements
What we're looking for
- Academic qualification: completed university studies
- Previous experience: at least 2 years of experience as a Tutor, advising and student service, customer service, or similar. Experience in the education sector will be positively valued.
- Office tools: Microsoft Office suite, intermediate-advanced level.
- Languages: native level Spanish and B2 level English. Other additional languages such as French will be positively valued.
- Profile: student-oriented person, empathetic, with good communication skills, with high document management capacity and with knowledge in e-Learning platform management.
Pay & benefits
What you'll get
- Work area: Villaviciosa de Odón campus (Madrid)
- Schedule: Mon-Fri, 11:00 to 20:00h (4 days of TL)
- Contract: 40h/week, permanent seasonal contract from 01/10 to 31/12/26.
- Salary: 22,000€ gross/year
- Growth: access to continuous training, Development Plan, and Professional Career within the team and group companies.
- Excellent working environment.
- Start date: October 01, 2026
The role
¿Tienes experiencia en puestos de atención al cliente? ¿Manejas con solturas las plataformas e-Learning? ¿Te gustaría tener una oportunidad profesional en la UEM donde puedas demostrar todo tu potencial y abrirte puertas para estabilizarte con nosotros? ¡Sigue leyendo!
Desde la Universidad Europea estamos en búsqueda de un/a Tutor/a Online para incorporarse a nuestro gran equipo de Tutores durante la campaña de otoño 2026, cuya misión será guiar y asesorar a los/as estudiantes matriculados en las titulaciones on-line.
What you'll do
Ser punto de unión entre el alumno/a y la universidad.
Seguir de cerca la evolución del alumno a lo largo de todo su estudio, teniendo presente que la parte académica corre a cargo de los docentes.
Orientar en todos aquellos trámites administrativos que necesite realizar el alumno/a.
Tutorización y seguimiento proactivo telefónico a todos tus alumnos/as de manera periódica desde la formalización de su matrícula.
Detectar riesgo de abandono entre tus alumnos/as.
Elaboración de planes de acción para la retención de los alumnos/as.
Supervisar la correcta evolución del estudio.
Participar en el diseño de los planes de mejora del proyecto contribuyendo al desarrollo continuo.
Venta cruzada de otras titulaciones.
¿Cómo lo llevarás a cabo?
Tendrás contacto directo con nuestros alumnos/as de manera telefónica.
Interactuarás con ellos a través del campus virtual.
Llevarás a cabo un proceso de seguimiento individualizado teniendo en cuenta la situación de cada estudiante.
Supervisarás exámenes en los que podrás poner cara a tus alumnos/as.
Requirements
What we're looking for
- Titulación académica: estudios universitarios finalizados
- Experiencia previa: al menos 2 años de experiencia como Tutor/a, asesoramiento y at. alumnos, at. cliente o similares. Se valorará positivamente experiencia en el sector educativo.
- Herramientas ofimáticas: paquete Microsoft Office nivel intermedio-avanzado.
- Idiomas: español nivel nativo e inglés nivel B2. Se valorará positivamente otros idiomas adicionales como francés.
- Perfil: persona orientada al alumno/a, empática, con buenas habilidades comunicativas, con alta capacidad de gestión documental y con conocimientos en gestión de plataformas e-Learning.
Pay & benefits
What you'll get
- Zona de trabajo: campus de Villaviciosa de Odón (Madrid)
- Horario: L-V, 11:00 a 20:00h (4 días de TL)
- Contrato: 40h/sem., fijo-discontinuo del 01/10 al 31/12/26.
- Salario: 22.000€ br./año
- Crecimiento: acceso a formación continuada, Plan de Desarrollo y Carrera Profesional dentro del equipo y empresas del grupo.
- Excelente ambiente de trabajo.
- Incorporación: 01 de octubre 2026
About Universidad Europea
Universidad Europea is a private higher education institution in Spain, offering undergraduate, postgraduate, and vocational programs across fields such as health sciences, engineering, business, and creative design. It operates multiple campuses in Madrid, Valencia, Alicante, and the Canary Islands, and serves a diverse student body of over 16,000, with a strong focus on internationalization and bilingual education.
For international professionals, Universidad Europea offers teaching and administrative roles in English, French, and Spanish, with a significant emphasis on accredited doctoral faculty (ANECA) and industry-experienced instructors. The university supports relocation through its international environment, modern facilities, and connections to global academic networks, making it an attractive option for educators and researchers seeking to work in Spain.
- Industry
- Higher Education
- Founded
- 1995
- Employees
- 1,000–5,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Valencia, Alicante and 1 more
- Website
- universidadeuropea.com
Good to know if you are moving
- Universidad Europea is part of Global University Systems (GUS), a global network, offering potential international mobility.
- The university has campuses in Madrid, Valencia, Alicante, and the Canary Islands, providing multiple location options.
- Many teaching roles require ANECA accreditation or a PhD, but there are also positions for industry professionals in design, sports, and vocational training.
- Bilingual roles (English/Spanish, French/Spanish) are common, making it accessible for international academics.
- The university emphasizes innovation and digital learning, with many online teaching opportunities.
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