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Operational Supervision Center Manager

On-site in Madrid·Full-time·Added yesterday (last checked 7 Nov)

Vectalia

29 open roles

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Our summary

Work mode: On-site, Madrid
Contract: Permanent, full-time hours
Education: Higher vocational training (FP Grado Superior)

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This job advert was originally written in Spanish.

Requirements

What we're looking for

Higher degree in transport and logistics, Administration and finance, computer systems, or equivalent.
Training or knowledge in operational coordination, incident management, and service supervision.
A person with the enthusiasm to carry out a newly created project, and the desire to grow professionally.
Immediate start.

Nice to have

A similar university degree is valued.

Pay & benefits

What you'll get

Permanent contract and full-time employment.
Competitive salary according to professional career path.
Professional development guaranteed!

If you like challenges, have commitment, and want to belong to a great company in the services and transport sector, we are looking forward to meeting you!

The role

We are looking for an Integral Operations Supervision Center Manager, whose mission will be to design, implement, and coordinate Vectalia's Integral Supervision Center, establishing the necessary systems, procedures, and protocols to monitor the operational activity of the different business lines, detect incidents and critical situations, and guarantee their correct communication, escalation, and follow-up, facilitating the actions of operational managers and contributing to the continuity and security of the services.

What you'll do

Lead the creation and commissioning of the Integral Supervision Center, defining its structure, resources, procedures, and operating model.
Design and implement protocols for monitoring, detecting, classifying, communicating, and escalating operational incidents.
Establish action and communication procedures in the event of emergencies, accidents, breakdowns, service interruptions, and other critical situations.
Define, together with the managers of each business area, the supervision criteria, alert indicators, and operational coordination mechanisms.
Detect, record, and communicate incidents, deviations, or risk situations that may affect the security, quality, or continuity of the services.
Activate the established communication and escalation protocols, conveying incidents to operational managers with decision-making capacity.
Coordinate the exchange of information between the different services, departments, and managers involved during incident management.
Follow up on incidents until their resolution, verifying their status, evolution, and correct documentation.
Organize, coordinate, and supervise the center's team, defining functions, shifts, work procedures, and training needs.
Prepare reports and indicators on incidents, detection times, communication, escalation, and resolution, providing relevant information to Management.
Analyze recurring incidents and critical situations, proposing improvements in supervision, communication, and prevention procedures.
Drive the continuous improvement and evolution of the center, adapting its capabilities to operational needs and the company's growth.

How you'll work

Work center located in LAS TABLAS.

About Vectalia

Vectalia is a European transport and mobility group operating urban and intercity bus networks, as well as facility services such as cleaning and security, primarily across Spain and France. The company manages public transport concessions and employs thousands of workers, positioning itself as a key player in regional mobility and facility management.

In Spain, Vectalia operates under the Vectalia brand with a significant presence in the Valencian Community, including a headquarters in Alicante, and has offices in cities such as Madrid, Barcelona, Bilbao, and Málaga. The company actively recruits for a wide range of operational roles — from bus drivers and mechanics to security guards, cleaners, and administrative staff — making it a relevant employer for international professionals seeking stable, blue-collar or operational positions in Spain's transport and facility services sector.

Industry: Public Transport
Founded: 1995
Employees: 10,000–15,000
Headquarters: Alicante, Spain
In Spain: Alicante, Madrid, Barcelona and 8 more

Good to know if you are moving

Vectalia operates in several European countries, offering opportunities for cross-border mobility within the group.
The company is a major employer in the Valencian Community, with a high concentration of roles in Alicante and its surroundings.
Many operational roles (bus drivers, mechanics, security guards) are covered by Spanish collective bargaining agreements, which can be a learning curve for international hires.
The company regularly publishes job openings on its own careers portal, indicating an active and continuous recruitment effort.
While Spanish language skills are essential for most customer-facing roles, some technical and back-office positions may be more accessible for non-Spanish speakers.

In their own words

About the company & team

Vectalia is a business group with over one hundred years of experience, consolidating itself as a national benchmark in the provision of services, transport and mobility.

We are a company fully committed to Equal Opportunities. We firmly believe in the unique talent of each individual and recognise that diversity enriches teams, promoting more innovative, creative and efficient organisations.

All open roles at Vectalia