Manager Customer Performance & Programmes
This role leads the customer performance and transformation portfolio to improve customer experience and financial results.
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At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Ensure that all Flight Operations manuals remain accurate, up to date, and fully compliant with aviation regulations by managing documentation updates, coordinating inputs from multiple departments, and maintaining robust version control processes that support safe and efficient airline operations.
Maintain and update Flight Operations manuals, ensuring all operational procedures, aircraft information, and company requirements are accurately reflected.
Coordinate with Flight Operations, Maintenance, Ground Operations, Operations Control, and other stakeholders to gather, validate, and implement documentation updates.
Monitor regulatory changes and ensure all manuals remain compliant with applicable aviation regulations and industry standards.
Review and assess the operational impact of proposed changes, ensuring consistency across related manuals and documentation.
Manage the revision process of Flight Operations manuals, ensuring timely updates and effective implementation of changes.
Maintain document control processes, including version management, traceability, and retention of historical records.
Support the preparation and submission of documentation updates required by aviation authorities and regulatory bodies.
Maintain the Flight Operations documentation library and liaise with document management providers to ensure documentation systems remain effective and up to date.
Bachelor's Degree in Aeronautical Engineering, Aerospace Engineering, Aviation Management, or a related aviation discipline.
Additional training in aviation regulations, flight operations, compliance, quality systems, or technical documentation is considered an advantage.
Previous experience in aviation operations, technical documentation, compliance, quality assurance, or a similar environment is desirable.
Recent graduates with relevant academic background and a strong interest in Flight Operations and aviation regulations are encouraged to apply.
Exposure to document management systems, version control processes, or cross-functional projects will be considered a plus.
Fluency in both English and Spanish (written and spoken) is required.
Knowledge of aviation regulations (EASA or equivalent) and Flight Operations processes is considered a plus.
Understanding of technical documentation, document management systems, and version control methodologies.
Ability to interpret technical, operational, and regulatory information accurately.
Proficiency in Microsoft Office applications, particularly Word and Excel.
Strong analytical, organizational, and problem-solving skills with excellent attention to detail.
Effective communication and stakeholder management skills, with the ability to collaborate across multiple departments.
Ability to manage multiple priorities, work to deadlines, and maintain a high level of accuracy.
Proactive mindset, adaptability, and commitment to continuous improvement.
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
Vueling is a Spanish low-cost airline headquartered in Barcelona, operating a large network of short- and medium-haul flights across Europe, North Africa, and the Middle East. As part of the International Airlines Group (IAG), which also includes British Airways and Iberia, Vueling is one of Europe's leading low-cost carriers, carrying tens of millions of passengers annually and operating a fleet of over 100 Airbus aircraft. The airline is known for its focus on efficiency, digital innovation, and a strong presence in the Mediterranean region.
Vueling's headquarters and main operational base are in Barcelona, with additional bases in cities like Madrid, Malaga, and Seville. The company's work culture is dynamic and fast-paced, reflecting the airline industry's demands, and it offers opportunities for international professionals in areas such as flight operations, data analysis, customer experience, and corporate functions. With English as a common working language alongside Spanish and Catalan, Vueling is an attractive employer for international talent looking to work in a vibrant, multicultural environment in Spain.
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