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Kmaleon Level 1 Support Agent

Hybrid in Barcelona·Full-time·Added 10 days ago (last checked 19 Oct)

Wolters Kluwer

16 open roles

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Our summary

Work mode: Hybrid, Barcelona
Contract: Full-time

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Intermediate computer skills at a user level.
Proficiency in Microsoft Office tools (Outlook, Word, Excel, etc.).
Analytical skills and ability to resolve issues.
Good verbal communication skills.
Previous experience in customer service, telephone support, or as a teleoperator.
Ability to work in an organized and service-oriented manner.

Nice to have

Customer orientation.
Ability to learn.
Proactivity and autonomy.
Teamwork.
Stress management and task prioritization.

The role

We are currently looking for a Kmaleon Support Agent Level 1.

Kmaleon is a highly customizable platform for case management and process automation in professional firms. It meets the needs of thousands of users daily, covering a wide variety of applications. It is designed for medium and large law firms, for court agent firms, as well as for companies specialized in legal services, such as debt collection companies, mass litigation firms, banking entities, and public administrations.

What you'll do

Attention and support to Kmaleon users through remote assistance tools.
First-level incident resolution.
Registration, tracking, and escalation of incidents when necessary.
Advising and resolving user incidents regarding the use of the application.
Case follow-up until resolution.

Hiring process

If you believe you meet the requirements, click the "Apply" button to join us and make a difference. If making an impact is important to you, then you are important to us too.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information, software solutions, and services for professionals in the health, tax and accounting, governance, risk and compliance, and legal sectors. Headquartered in Alphen aan den Rijn, the Netherlands, the company operates in over 180 countries and employs more than 21,000 people worldwide. Its Legal Tech division focuses on providing legal research, workflow tools, and software solutions that help legal professionals improve efficiency and outcomes.

In Spain, Wolters Kluwer has a significant presence, with offices in Madrid and Barcelona, serving as a hub for product development, sales, and consulting roles. The company is known for a collaborative and innovative work culture, offering opportunities for international professionals to work on global products and solutions. With a strong commitment to digital transformation and AI-driven tools, Wolters Kluwer provides a dynamic environment for tech and business professionals looking to advance their careers in a multinational setting.

Industry: Legal Tech
Founded: 1836
Employees: 10,000–50,000
Headquarters: Alphen aan den Rijn, Netherlands
In Spain: Madrid, Barcelona

Good to know if you are moving

Wolters Kluwer has a global presence with offices in over 40 countries, offering international career opportunities.
The company is a leader in legal tech, providing exposure to cutting-edge digital solutions and AI-driven tools.
Spain offices in Madrid and Barcelona are key hubs for product development and consulting roles.
The company offers a collaborative and inclusive work environment, with many roles requiring English and Spanish.
Wolters Kluwer is committed to professional development and offers various training and growth programs.

In their own words

About the company & team

Join Wolters Kluwer and be part of a global, dynamic, and innovative technology company that makes a difference every day. We develop software solutions and specialized information that the world's leading professionals trust at their most important moments.

All open roles at Wolters Kluwer