Home Help Service Coordinator
Matia Fundazioa2w ago
The role involves coordinating the Home Help Service (SAD) to ensure high-quality care for elderly individuals. It offers a part-time fixed-term contract in Villabona.
Spain
The English-language job board for Spain
87,000+ live jobsFirst Level Support Technician (IT and Applications)
On-site in Spain·Added 5 months ago
This job was published 5 months ago
Still open when we checked on 1 Oct
Matia Fundazioa
16 open roles
Overview
Requirements
Have the right to work in Spain
Matia Fundazioa doesn't mention sponsorship in the ad.
Basque
The ad asks for Basque, or counts it in your favour.
Work on-site in Spain
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación técnica en informática (FP Grado Medio o Superior o equivalente).” — per the ad.
Skills
This job was automatically translated to English.
Requirements
What we're looking for
Technical training in IT (Intermediate or Higher Vocational Training or equivalent).
Previous experience in technical support to users.
Good communication skills and customer service orientation.
Organizational capacity and task monitoring.
Autonomy to resolve first-level incidents and judgment for escalation.
Knowledge of Basque.
Nice to have
Experience in corporate environments.
Experience with ticketing tools.
Basic knowledge of networks and systems.
Experience providing support to internal applications or proprietary products.
Knowledge of SQL
The role
We are currently looking for a highly motivated and experienced Support Technician to join our innovative team in an on-site format. The selected candidate will join the technology team to perform a First Level Support role, whose objective will be to attend to and resolve basic technical and functional incidents for users, acting as the first point of contact and escalating incidents to the infrastructure and development teams when necessary.
What you'll do
The main responsibilities, among others, will be:
IT Support to users (first level)
Preparation, configuration, and support of computer equipment, tablets, and mobile devices.
Resolution of common incidents related to: office software, email, ERP, corporate tools, time clocking systems.
Management of users, access, and permissions.
Handling of basic network, wifi, and connectivity incidents.
Support during the incorporation of new users (technical onboarding).
Basic functional support of the proprietary product
Creation and maintenance of users.
Standard system configurations.
Handling of basic functional usage queries.
Identification and correct classification of incidents for escalation to the development team when appropriate.
Incident management
Registration, tracking, and closure of first-level tickets.
Clear and close communication with users.
Orderly escalation of incidents to second level.
About Matia Fundazioa
Matia Fundazioa is a private non-profit foundation with more than 130 years of experience providing sociosanitary services in Gipuzkoa, Spain. It works in the fields of health, social services and disability, delivering care across multiple assistance levels through a team of 1,684 professionals.
Its services include residential care for the elderly, day centres, Hospital Matia (with geriatric, psychogeriatric, rehabilitation, convalescence and palliative care units), rehabilitation and physiotherapy, home care, supported apartments and lifelong housing, services for people with disabilities, pharmacy, training and knowledge generation, all under an integral, person-centred model based on the principles of autonomy, dignity and personalization.
- Industry
- Elder Care
- Founded
- 1881
- Employees
- 1,684
- Website
- matiafundazioa.eus
Good to know if you are moving
- The foundation's operations and current job openings are concentrated in Gipuzkoa, with roles based in Donostia-San Sebastián and nearby towns such as Zumarraga, Beasain and Ordizia.
In their own words
About the company & team
Matia we are a foundation with more than 130 years of experience in providing socio-sanitary services in Gipuzkoa.
Our purpose is to accompany people in their aging process to improve their well-being, generating personalized knowledge and service that promote their autonomy and dignity.
More jobs like this
or browse IT support·Junior·Elder Care
Certified Professional Instructor
Matia Fundazioa3w ago
A professional instructor will teach social care certification courses. The role involves planning, designing, and delivering training sessions for future care professionals.
Spain
Physiotherapist
Matia Fundazioa1mo ago
Physiotherapists are needed to join rehabilitative physiotherapy teams. The role focuses on improving patients' quality of life and autonomy through personalized care.
San Sebastián
Hospital Nurse
Matia Fundazioa1mo ago
We are looking for a nurse to provide integral care for elderly patients during hospitalization. The role offers professional development and research opportunities within a specialized foundation.
Spain
User Service Technician (SAPU)
Matia Fundazioa1mo ago
This role focuses on collecting and analyzing feedback from users and families to drive continuous improvement. It offers a permanent position within a social-healthcare foundation.
Spain
Geriatrician
Matia Fundazioa1y+ ago
We are looking for a Geriatrician to provide comprehensive and personalized care to elderly patients.
San Sebastián
Home Care Assistant
Matia Fundazioa4mo ago4 openings
Provide basic personal care and healthcare assistance to individuals in their homes. You will support autonomy and well-being for elderly clients in Donostia.
Spain
Pharmacy and Nursing Assistant Technician
Matia Fundazioa5mo ago
This role combines pharmacy technician and nursing assistant duties within a hospital setting. You will dispense medications, manage medical supplies, and provide personalized patient care.
Spain
Healthcare Assistant
Matia Fundazioa6mo ago
The role involves providing basic personal care and healthcare assistance to residents to ensure their well-being. You will support activities of daily living and follow individualized care plans.
Spain
Social-Health Assistant
Matia Fundazioa1y+ ago
The role involves providing basic personal care and healthcare assistance to residents. You will support activities of daily living and follow individualized care plans.
Spain
Functional Analyst
Matia Fundazioa5mo ago
The role involves translating business needs into functional requirements and supporting the development team.
Spain
Cleaning Technician
Matia Fundazioa2y+ ago
The role involves cleaning and organizing residential spaces and homes to improve resident well-being. It offers job continuity and specific training.
Spain
€21k
🇬🇧 🇪🇸
🇪🇸
🇪🇸
Up to €540
🇬🇧