L1 Support Operator

• • More than 1 year in similar roles.
• • Knowledge of Windows operating systems
  • Knowledge of SQL, MDW, SAP
  • Knowledge of O365
  • Knowledge of hyperscale services (AZURE, OCI, Kubernetes, DevOps)

To perform the role, the skills that would fit with the team would be:

• • Customer orientation
  • Passion for emerging technologies and customer solutions
  • Self-taught ability
  • Basic knowledge of hardware, software and networks.
  • Effective communication skills and customer orientation.
  • Ability to work independently and as part of a team.
  • Ability to handle multiple tasks and prioritize effectively

Desirable

• • Higher vocational training (Grado Superior) in Computer Systems and Network Administration

Required:

• • Intermediate vocational training (Grado Medio) in microcomputer systems and networks

• • Required: Spanish
  • Optional: English B1

• Work-life balance measures and flexible working hours.
• Ongoing training and certifications.
• Hybrid remote work model.
• Attractive benefits package.
• Excellent dynamic and multidisciplinary work environment.
• Volunteer programs.

#WeAreDiverse #WePromoteEquality
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
That is why we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

We are looking for an enthusiastic and proactive Level 1 Technician to join our technical support team. This position is fundamental to providing assistance to customers and different technical groups and ensuring the efficient resolution of technical problems.

To achieve this, your day-to-day will involve several tasks:

• • Provide technical support via telephone and email, attending to queries and issues from users and other technical groups.
  • Create and manage support tickets, ensuring that all relevant details are recorded.
  • Classify, assign, and prioritize tickets according to urgency and the type of problem.
  • Monitor systems and applications in different monitoring tools to detect potential problems before they affect users.
  • Report incidents and collaborate with other teams for problem resolution.
  • Diagnose and resolve basic-level tasks.
  • Provide temporary solutions and escalate complex problems to the Level 2 team when necessary.
  • Keep process and procedure documentation up to date.
  • Contribute to the creation of training material and user guides.
  • Service assurance through daily reviews of platforms and their systems.

AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...